Customer Success Engineer — Help Desk

Hace 5 días

Colombia Softgic S. Trabajo remoto Jornada completa $ 36 - $ 60 Por obra

Softgic S. in Colombia is seeking a Customer Success Engineer / Technical Support Engineer with a strong customer-service mindset and hands-on technical experience.

The role focuses on help desk support, ticket resolution, troubleshooting, and end-user assistance as you interact with customers and escalate to Engineering when needed. You will work with Outlook, C#, SQL, and web applications, handling tickets, meetings, and written communication, and you will document solutions and contribute to