Senior Cloud Contact Center Engineer
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AgileEngine, LLC. in Pereira, Colombia, seeks a Senior Contact Center Engineer to configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.
The role requires 4+ years of engineering experience, hands-on cloud contact-center expertise (NICE, Amazon Connect, Genesys Cloud), API/CTI integration, and strong English. You will work US Central Time hours and contribute to ongoing production support and platform improvements.