Information Technology Service Manager

hace 4 días

Bogotá, Bogotá D.E., Colombia CRG Solutions A tiempo completo

En CRG Colombia buscamos un Service Manager para liderar el departamento de servicios o soporte de una organización y supervisar y coordinar todas las actividades relacionadas con la prestación de servicios a clientes internos o externos. Su objetivo principal es garantizar que los servicios ofrecidos cumplan con los estándares de calidad y satisfacción del cliente establecidos por la empresa. Además, el Service Manager juega un papel crucial en el desarrollo y mejora continua de los servicios para maximizar la eficiencia operativa y la experiencia del cliente.

Requisitos:
  • 2+ años de experiencia en un rol similar de Service Manager, con manejo de cuentas asignadas, experiencia con soporte y mesas de ayuda TI, atención al cliente.
  • Ingeniero de telecomunicaciones, sistemas, electrónico o afín.
  • Conocimiento de los principios de ITIL (Certificación deseada).
  • Conocimiento de sistemas de TI, aplicaciones y principios de networking.
  • Buen relacionamiento interpersonal.
  • Buen desempeño bajo presión.
  • Capacidad para tomar decisiones.
  • Conducir a objetivos con eficacia, velocidad y agilidad.
  • Capacidad de análisis para asignar prioridad a los eventos.
Responsabilidades de Operación y Soporte Técnico:
  • Apoyar y gestionar en la resolución de incidentes críticos en el menor tiempo posible. Realizar los escalamientos internos necesarios (tanto funcionales como jerárquicos) de acuerdo con la prioridad asociada por caso.
  • Proveer un análisis detallado por servicio, basado en la verificación de rendimiento, monitoreo y estadísticas de casos generados.
  • Verificar constantemente el cumplimiento de las expectativas que se tienen por cada servicio y atender las quejas / reclamos que pueda presentar el cliente desde las diferentes áreas.
  • Velar porque se mantenga actualizada la información (topologías, inventarios, contactos, bases de datos) de los servicios luego de cambios y/o nuevas implementaciones.
  • Trabajar de la mano con el equipo de soporte para asegurar la programación y desarrollo de planes de pruebas de las soluciones.
  • Vigilar que los contratos con terceros, licencias y garantías de fabricantes estén siempre vigentes para asegurar el cumplimiento de los servicios contratados.
  • Acompañar los procesos de transición de nuevos servicios a operaciones, asegurando que se cumpla el proceso de entrega y se cuente con la documentación necesaria para brindar soporte.
  • Apoyar al gerente de proyecto en las nuevas instalaciones o cambios de servicio, cuando involucren servicios operativos.
  • Administrar el cumplimiento de los Acuerdos de Niveles de Servicio (SLA).
  • Asistir al área de ventas en las nuevas iniciativas u oportunidades de negocio.
#J-18808-Ljbffr

  • Technology Infrastructure Manager

    hace 19 horas

    Bogotá, Bogotá D.E., Colombia Ferreteria Reina S.A A tiempo completo

    Seniority Level: Entry level Employment Type: Full-time Job Function: Information Technology Industries: Commercial and Service Industry Machinery ManufacturingGet notified about new Information Technology Coordinator jobs in Bogota, D.C., Capital District, Colombia.Job DescriptionFerreteria Reina S.A is a leading manufacturer of commercial and service...

  • Information Technology Coordinator

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Ferreteria Reina S.A A tiempo completo

    Company OverviewFerreteria Reina S.A is a leading manufacturer of commercial and service industry machinery.Job SummaryWe are seeking an experienced Information Technology Coordinator to join our team. The successful candidate will be responsible for providing technical support to our staff and ensuring the smooth operation of our IT systems.Key...

  • Information security manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia IGC PHARMA SAS A tiempo completo

    generalOverview:We are seeking a highly experienced and strategic Information Security Manager to lead our cybersecurity initiatives. The ISM will be responsible for developing and implementing a comprehensive information security program, ensuring compliance with regulations, and managing risks across the organization.Key Responsibilities:-Develop and...

  • Information Security Manager

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    At Scotiabank, we are committed to delivering exceptional customer experiences and driving business growth through innovation. Our ScotiaTech hub in Bogota, Colombia is a cutting-edge technology unit that plays a critical role in our bank's success.The Senior Manager, Technology Control Testing is a key position within our Technology First Line of Defense,...

  • Account Manager

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Trycore A tiempo completo

    Trycore Bogota, D.C., Capital District, Colombia Account Manager Direct message the job poster from Trycore Seniority level Executive Employment type Full-time Job function Sales, Consulting, and General Business Industries: Information Technology & Services, Technology, Information and Media Referrals increase your chances of interviewing at Trycore by 2x...

  • Technology Support Specialist

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Ferreteria Reina S.A A tiempo completo

    Job DescriptionDirect message the job poster from Ferreteria Reina S.A for employment opportunities in Information Technology.Suitable for entry-level professionals looking to start their career in IT.Employment TypeFull-time position available.Job FunctionInformation Technology role with a focus on supporting various systems and...

  • Technical Service Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Sap A tiempo completo

    Requisition ID: 409960 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service...

  • Service Excellence Manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Transsion A tiempo completo

    Service Excellence Position Job Description We are seeking a highly motivated and customer-centric Service Excellence Manager to join our team at Transsion. The ideal candidate will have a strong background in quality assurance, sales, and customer service. Key Responsibilities Improve teamwork efficiency by monitoring operational indicators and...

  • Account Manager

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Trycore A tiempo completo

    Trycore Bogota, D.C., Capital District, Colombia Account Manager Direct message the job poster from Trycore Seniority level Executive Employment type Full-time Job function Sales, Consulting, and General Business Industries: Information Technology & Services, Technology, Information and Media Referrals increase your chances of interviewing at Trycore by...

  • Account Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Trycore A tiempo completo

    Trycore Bogota, D.C., Capital District, ColombiaAccount ManagerDirect message the job poster from TrycoreSeniority levelExecutiveEmployment typeFull-timeJob functionSales, Consulting, and General BusinessIndustries: Information Technology & Services, Technology, Information and MediaReferrals increase your chances of interviewing at Trycore by 2xAccount...

  • Information security manager

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Farma de Colombia A tiempo completo

    Information Security ManagerAbout the Company:IGC Pharma SAS is based in Bogota and is a subsidiary of an NYSE-listed U.S. start-up clinical-stage pharmaceutical company that focuses on preventing and managing Alzheimer's and other CNS diseases. We are an exciting, young, diverse workplace with excellent benefits.Overview:We are seeking a highly experienced...

  • Technical Service Manager

    hace 1 día

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Requisition ID: 409960Work Area: Information TechnologyExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full TimeCareer Level: T2Hiring Manager: Oseas MoralesRecruiter Name: Thais NadimAdditional Locations:We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager....

  • Technical Service Manager

    hace 17 horas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Requisition ID: 409960 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical...

  • Information Technology Cyber Security Specialist

    hace 6 horas

    Bogotá, Bogotá D.E., Colombia J.S. Held LLC A tiempo completo

    Information Technology Cyber Security SpecialistJ.S. Held LLC offers expert advice to organizations navigating complex situations. Our professionals provide technical scientific financial and strategic expertise to advise clients seeking to realize value and mitigate risk.We are looking for an Information Technology Cyber Security Specialist to join our...

  • Enterprise Technology Manager

    hace 8 horas

    Bogotá, Bogotá D.E., Colombia Avature A tiempo completo

    Enterprise Technology ManagerAt Electronic Arts, we're seeking an experienced Enterprise Technology Manager to join our team. As a key member of our IT department, you will be responsible for overseeing the management of our enterprise technology infrastructure. Your primary focus will be on ensuring seamless IT operations, resolving complex technical...

  • Service Delivery Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Aditi LATAM A tiempo completo

    Who We Are + What We Do Aditi Consulting is a leading consultancy that connects tech talent, tech teams, and project solutions to help our clients accelerate their digital journey. We create unique experiences leveraging borderless talent, cutting-edge technology, and customized solutions, all under your direction or ours. As a dynamic and rapidly growing...

  • Technical Service Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager.You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service...

  • Information Technology Expert

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Order Tech Latam A tiempo completo

    As an IT Services Professional, you will play a key role in delivering exceptional customer service and ensuring that our clients receive the best possible technical support.About the PositionThis is a fantastic opportunity to work with a leading company in the industry and develop your skills in network technical support.ResponsibilitiesProviding technical...

  • Data Engineering Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Opi Technology A tiempo completo

    Company Overview:Opi Technology is a technology company that offers solutions in the field of engineering and information technology. The company has a strong presence in the industry, particularly in the technology, information, and internet sectors.

  • Senior Software Engineer

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Salomon Duransd Sas A tiempo completo

    Company Overview:Salomon Durans SAS is a leading organization in the industry, committed to delivering exceptional services. We are seeking a highly skilled Ingeniero/a to join our team.Job Description:We require an experienced Ingeniero/a to work in a full-time capacity, utilizing their skills in engineering and information technology to drive business...