Technical Service Analyst

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We\'re honest about what\'s working and what isn\'t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

• Bonus or Equity This position is also eligible for bonus as part of the total compensation package.

Key Responsibilities

• Performs daily administrative support activities for technical service across Latin American countries
• Receives and registers technical service requests associated with ASP commercialized equipment eligible for intervention, using the designated information system
• Assigns and schedules the available engineer according to the agenda for the required services
• Follows up on registered work orders to ensure agreed service levels are met according to the contract type, or escalates to local leadership if a potential risk is identified
• Reviews and records information provided by the commercial area regarding the location and registration of ASP commercialized equipment, and maintains traceability information for the generation of field services
• Supports the shipment process for spare parts required by field engineers and follows up with logistics for delivery. Escalates identified difficulties so they can be resolved by the appropriate area or role
• Records and maintains traceability of calibration and monitoring tools in the information system and supports logistics scheduling for their movement to and from the calibration provider
• Records requests for the acquisition of supplies or services in the information system and follows up through closure/invoicing
• Routes requests received through communication channels that are outside the scope of technical service to the appropriate area
• Communicates service scheduling to users/customers according to the agenda agreed with the field leader
• Responsible for capturing customer satisfaction surveys in accordance with the criteria established by the organization
• Compiles technical service support documentation for specific customers
• This position will work closely with technical service, clinical demand generation, indirect channel, and logistics areas
• This position may interact with customers by phone as part of its duties
• Actively participates in special projects and/or tasks as determined by technical service management

Education and Experience