Collections Associate – Accounts Receivable
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Job Summary
We are looking for a detail-oriented and results-driven Collections Associate with at least 1 year of experience in Accounts Receivable (AR) and/or Collections. The ideal candidate will have strong communication, negotiation, and problem-solving skills, with the ability to manage outstanding balances, follow up on overdue invoices, and maintain positive customer relationships while supporting the company's cash flow objectives.
Key Responsibilities
- Review open accounts and identify overdue balances requiring collection efforts.
- Make outbound calls and send follow-up emails to customers regarding past-due invoices.
- Negotiate payment arrangements and ensure timely follow-up on agreed commitments.
- Investigate and resolve billing discrepancies, payment disputes, and account-related issues.
- Review accounts regularly to ensure accurate records and timely payments.
- Maintain detailed and accurate account notes in the appropriate systems.
- Manage an assigned portfolio of accounts and prioritize high-risk or time-sensitive cases.
- Meet individual collection targets, performance metrics, and key performance indicators (KPIs).
- Collaborate with internal departments to resolve customer concerns and billing issues.
- Prepare reports and support additional projects as requested.
- Maintain confidentiality and comply with company policies and collection procedures.
Requirements
- At least 1 year of experience in Accounts Receivable and/or Collections.
- Educational background in Accounting, Finance, Logistics, or a related field.
- Proficiency in Microsoft Excel.
- Strong verbal and written communication skills.
- Effective negotiation, active listening, and conflict-resolution skills.
- Excellent organization, time management, and attention to detail.
- Ability to manage multiple accounts and prioritize collection activities.
- Basic financial literacy, including familiarity with invoices, account statements, and outstanding balances.
- Familiarity with CRM, billing, or collections systems is an advantage.
- Ability to remain professional and composed during challenging customer interactions.
- Goal-oriented mindset with a strong commitment to meeting collection targets.
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