Associate Solution Consultant

hace 7 días

Bogotá, Bogotá D.E., Colombia Genesys Telecommunications Laboratories, Inc. A tiempo completo

Associate Solution Consultant page is loaded

Associate Solution Consultant

Apply locations Bogota (Flexible) time type Full time posted on Posted 3 Days Ago job requisition id JR107218

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

The Solution Consultant Associate position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. The Solution Consultant Associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (CX) solutions. The Solution Consultant Associate career path leads to customer-facing Solutions Consulting roles located within Latin America, working closely with the Sales Account Executive on developing identified business opportunities, and using their understanding of customer needs (functional & technical) to identify the appropriate Genesys software, services, and consulting offerings. The Solutions Consultant Associate role provides an opportunity to learn the CX industry with the prospect of quick growth and career advancement.

Key Responsibilities

  • Gain a deep working knowledge of the omnichannel contact center industry.
  • Participate in off-site and on-site training focused on the Genesys PureCloud solution.
  • Provide strategic support to Sales, including demonstrations, architecture designs, and RFPs.
  • Align with Sales, Product Management, Product Support to ensure our customers deliver exceptional experiences to their customers.
  • Ongoing interest in contact center and focus on technology trends.

Minimum Requirements

  • Bachelor's degree. Focus in Computer Science, Engineering, Computer Technology or Business preferred.
  • 0-2 years of business experience post university graduation.
  • Demonstrated skills with Microsoft front-office products (e.g. Word, Excel, PowerPoint, Outlook, and Visio)
  • Established skills with both online and on-site demonstrations
  • Excellent interpersonal, technical, and written communication skills
  • Comfortable with learning why and how new software operates
  • Ability to thrive in a fast-paced, team environment
  • "Out of the box", critical thinker
  • The candidate must have an excellent attitude and a great desire to learn

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

#J-18808-Ljbffr

  • Associate Solution Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Genesys Cloud Services, Inc. A tiempo completo

    Associate Solution Consultant page is loaded Associate Solution Consultant Apply locations Bogota (Flexible) time type Full time posted on Posted 5 Days Ago job requisition id JR107218 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...

  • Associate Solution Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Genesys Cloud Services, Inc. A tiempo completo

    Associate Solution Consultant page is loadedAssociate Solution ConsultantApply locations Bogota (Flexible) time type Full time posted on Posted 5 Days Ago job requisition id JR107218Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...

  • Associate Solution Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Genesys Cloud Services, Inc. A tiempo completo

    Associate Solution Consultant page is loaded Associate Solution Consultant Apply locations Bogota (Flexible) time type Full time posted on Posted 5 Days Ago job requisition id JR107218 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...

  • Associate Solution Consultant

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Genesys Telecommunications Laboratories, Inc. A tiempo completo

    Associate Solution Consultant page is loaded Associate Solution Consultant Apply locations Bogota (Flexible) time type Full time posted on Posted 3 Days Ago job requisition id JR107218 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...

  • Cloud Solution Consultant

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Schneider Electric Gruppe A tiempo completo

    As a Cloud Solution Consultant at Schneider Electric Gruppe, you will play a vital role in ensuring the success of our cloud-based SaaS customers and partners throughout their journey.SaaS Customer Success AssociateThis position requires strong strategic thinking, initiative, and leadership skills to measure, manage, and communicate customer experiences. You...

  • Presales Solution Consultant

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Smart Locknet A tiempo completo

    **About Smart Locknet:**We are a leading provider of computer and network security solutions.Job Description:As a Presales Solution Consultant, you will work with our clients to understand their business needs and provide them with the best possible solution to meet those needs.Key Responsibilities:Provide technical guidance and support to clients during the...

  • Solution Consultant 1

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Hyland A tiempo completo

    Overview Job Description The Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers.Responsibilities Observe and assist senior team members as they perform requirements analysis in which information about business process and technical requirements are...

  • Asesor de TI

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sinergy & Lowells A tiempo completo

    Descripción GeneralSinergy & Lowells, una empresa líder en tecnología, busca un profesional con experiencia en administración de plataformas SAP BASIS Netweaver. Se requiere al menos 13 años de experiencia en la gestión de sistemas SAP ERP, Solution Manager y SAP Router.Academia SAP Technology Associate - System Administration with...

  • Solution Consultant 1

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hyland A tiempo completo

    OverviewJob DescriptionThe Solution Consultant is responsible for providing consulting services with the overall objective of designing and implementing software solutions for customers.ResponsibilitiesObserve and assist senior team members as they perform requirements analysis in which information about business process and technical requirements are...

  • Solution Consultant

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Command Alkon A tiempo completo

    Solution Consultants are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry. Our mission is to help organizations harness the full potential of these solutions enabling them to improve inefficiencies, deliver visibility, automate, collaborate, and grow. Given the complexity...

  • Solution Consultant

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Coupa Software Inc. A tiempo completo

    Solution Consultant / Advisor - BOGOTA ONLYCoupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to...

  • Omnichannel Contact Center Specialist

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Genesys Telecommunications Laboratories, Inc. A tiempo completo

    Key ResponsibilitiesThe Solution Consultant Associate will be responsible for:Gaining a deep understanding of the Genesys PureCloud solutionParticipating in training sessions to develop technical knowledgeProviding support to Sales teams, including demonstrations and RFPsThis role requires strong analytical and problem-solving skills, as well as the ability...

  • Global Business Development Associate

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Recruitment Solution A tiempo completo

    About the Position:  We are excited to announce a unique opportunity for a Global Business Development Associate to join our Recruitment Solution team, specializing in the personal care division. As a key member of our team, you will be responsible for driving business growth, developing new projects, and collaborating closely with our Brazil-based...

  • Associate Managing Consultant

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Associate Managing Consultant, Advisors

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Associate Managing Consultant

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Solution Architect Associate Lead

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Coupa Software A tiempo completo

    Coupa is a leading provider of cloud-based spend management software, empowering businesses to optimize their procurement processes and improve operating margins.As a Senior Associate Functional Architect at Coupa, you will play a critical role in enabling customers to design and implement best-in-class purchasing and invoicing processes.You will work...

  • Cloud Migration and Digital Transformation Consultant

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia SAP SE A tiempo completo

    We provide our customers with innovative solutions to help them drive their business innovation with SAP S/4HANA and SAP S/4HANA cloud. Our DMLT service portfolio and solution offerings play a significant role in helping customers transition to SAP S/4HANA, BW/4, SuccessFactors, SAP Data Intelligence, and more.Cloud Migration and Digital Transformation...

  • Colsultor Sap

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sinergy & Lowells A tiempo completo

    Trabaja en Sinergy & LowellsSalario: $8 a $10 millones COPApoyamos a nuestros clientes en ser más eficientes en el manejo de sus recursos por medio de herramientas de última generación utilizando las mejores prácticas internacionales. Contribuimos a la generación de valor de las organizaciones mediante la adopción de tecnologías...

  • Colsultor Sap

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Sinergy & Lowells A tiempo completo

    Trabaja en Sinergy & Lowells Salario: $8 a $10 millones COP Apoyamos a nuestros clientes en ser más eficientes en el manejo de sus recursos por medio de herramientas de última generación utilizando las mejores prácticas internacionales. Contribuimos a la generación de valor de las organizaciones mediante la adopción de tecnologías innovadoras....