Sales Development Representative

At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

What sets DOXA apart is our commitment to fostering a vibrant and supportive team culture. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you thrive both personally and professionally.

The Role:

We’re seeking a Sales Development Representative (SDR) with a strong drive for results and a passion for helping people take the first step toward better health.

This is a dedicated prospecting and appointment-setting role responsible for engaging every inbound lead through phone, email, text, and the website's Intaker live chat, while also conducting proactive outbound prospecting to maintain a full and qualified pipeline for the Sales Closer.

Unlike a general front-desk role, the SDR's primary responsibility is to have value-based conversations with prospects, understand their goals, position the appropriate starting point among the company's services, and book qualified prospects onto the Sales Closer's calendar through Calendly.

The SDR does not close the sale personally. Success is measured by the volume and quality of qualified appointments generated each week.

The SDR must be knowledgeable about all Sports Performance services and confidently guide prospects toward the appropriate starting option. However, the SDR must remain within scope at all times and must not diagnose, provide medical advice, make medical claims, or guarantee outcomes. Clinical judgment remains with the providers.

Location: Must be in Colombia – Remote.

Environment: Colombian and International Teams.

Language: Advanced English (B2+ - C1).

Schedule: Monday to Friday | Monday – Thursday: 9:15 AM–6:15 PM | Friday: 8:15 AM–5:15 PM

Contract: Non-fixed Term Colombian Contract.

Requirements:

• Education: Bachelor’s degree in Administrative, Commercial, Sales, Customer Service, Marketing, or related fields.
• Experience: Prior sales, appointment-setting, or outbound calling experience is strongly preferred.
• Skills:
• Comfortable conducting 15–25-minute phone conversations with prospective clients.
• Persuasive and empathetic communication.
• Strong organizational skills.
• Ability to manage a high-volume, active lead pipeline.
• Proficiency with, or ability to quickly learn, CRM tools such as ActiveCampaign.
• Proficiency with, or ability to quickly learn, scheduling tools such as Calendly.
• Proficiency with, or ability to quickly learn, phone and dialer tools such as Aircall.
• Proficiency with, or ability to quickly learn, live chat and dashboard tools such as Intaker.
• Characteristics:
• Social and comfortable with high-volume phone conversations.
• Analytical.
• Resilient and comfortable with rejection.
• Persistent and consistent with follow-up.
• Self-motivated and results-driven.
• Able to work independently without close supervision.
• Coachable and open to feedback.
• Committed to ongoing sales training and professional development.
• Warm and empathetic.
• Passionate about helping people.
• Able to collaborate closely with the Sales Closer and Client Care team.
• Aligned with an education-based, "educate, don't sell" philosophy.

Responsibilities:

• Own the Lead > Prospect > Contact stages of the Client Success Journey and hand off fully warmed and scheduled prospects to the Sales Closer once they reach the Contact stage.
• Respond promptly to all inbound prospect inquiries by phone, email, and text and guide prospects toward booking a Discovery or Initial Visit.
• Own the Intaker sales dashboard and website live chat, including monitoring new chats, responding promptly, and ensuring every chat lead is captured and followed up on.
• Conduct outbound calls to previously unconverted leads and prospects to move them toward a booked appointment.
• Use Sports Performance's education-based selling approach, including Summarize-Challenge-Inform and Summary-Bridge-Pull follow-up emails, to build trust before booking.
• Ask effective discovery questions to identify each prospect's goals, including pain relief, performance, recovery, or wellness, and recommend the appropriate starting service based on approved guidelines.
• Stay within scope at all times by educating prospects and selling service options without diagnosing, making medical claims, guaranteeing outcomes, or providing medical advice.
• Confid