Real-Time Agent Support

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. ...

About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour...

Concentrix Servicios Colombia SAS busca un Associate, Real Time Management (Aspiring to be 100%) para gestionar el rendimiento intradiario de un programa dentro de un centro de llamadas. Responsabilizarse de usar sistemas de monitoreo para garantizar niveles óptimos de personal y disponibilidad de agentes según las normas de la empresa.Se valorará...

We are a multinational company that works in the telecommunications sector or BPO focused on customer service currently in constant growth in Colombia. We want you to be part of this great team. Location: Colombia - Bogota Contract: Full-time, indefinite term Salary Range: 3´100.000 COP Purpose of the Role The purpose of this role is to maintain an optimal...

¡Buscamos Agente de Soporte para nuestra sede en Colombia! ¿Te apasiona la tecnología, la atención al cliente y la solución de incidencias? En GuruSoft estamos buscando una persona con orientación al servicio y conocimientos técnicos que nos ayude a brindar una atención ágil, clara y efectiva a nuestros usuarios.Formación AcadémicaEstudiante,...

Real Estate Sales Agent The voice that turns a quiet client database into real conversations about buying or selling. Sector: Real Estate — US-based. Reports to: Real Estate Agent Type: Full-time Hours: Full overlap with Pacific Time required Rate: $4–$6/hr USD - DOE Location: Fully remote Tools: Contact list (previously used Follow Up Boss and...

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering -...

IntouchCX in Bogotá is seeking a Real Time Analyst to monitor performance, adjust staffing, and forecast volumes to keep client SLAs met. You will analyze data, communicate insights to managers and team members, and help optimize real-time operations.The ideal candidate has a high school diploma, strong Excel/Word skills, good communication, and the ability...

Real Estate Sales Agent The voice that turns a quiet client database into real conversations about buying or selling. Sector: Real Estate — US-based. Reports to: Real Estate Agent Type: Full-time Hours: Full overlap with Pacific Time required Rate: $4–$6/hr USD - DOE Location: Fully remote Tools: Contact list (previously used Follow Up...