FTL Dispatcher

We're Hiring Senior Dispatcher – Overnight

We are looking for a Senior Dispatcher to join our team in Medellín (On-site). This role is responsible for coordinating and tracking shipments in real time, confirming on-time pickups and deliveries, and independently resolving operational issues within our transportation management platform.

What you'll do in this role:

• Provide real-time location updates for shipments in progress (Track & Trace)
• Confirm on-time pickups and deliveries
• Identify and resolve operational issues quickly and effectively
• Respond to customer emails and inquiries promptly and professionally
• Price, quote, and secure carrier capacity for ad hoc shipments
• Manage shipment documentation (BOLs, PODs, and more)
• Maintain accurate shipment data in TMS and Excel

What we're looking for in a Senior profile:

• 4–5 years of relevant experience in logistics/transportation
• Ability to analyze and resolve operational issues independently
• Strong judgment on when to escalate a situation
• Greater proficiency quoting, booking, and securing coverage for ad hoc shipments
• Experience handling complex situations with minimal supervision
• Strong verbal and written communication skills (phone, email, chat)
• Comfortable working in a fast-paced, multitasking environment

If you're passionate about logistics, thrive under pressure with strong organizational skills, and are ready to take on a role with greater ownership and growth potential, we want to hear from you