Agente de Servicio al Cliente Temporal

Temporary Engagement Specialist (CDH)

Pereira, Colombia | 100% On-site

Fixed-Term Contract | November 2026 - March 2027

Salary: COP $2,847,100 + Legal Benefits

At ThrivePass, we're on a mission to help employees and businesses thrive through innovative benefits solutions and exceptional member experiences. We're looking for passionate, customer-focused professionals to join our team during our peak Open Enrollment season.

What You'll Do

• Provide outstanding customer service to members and benefits participants
• Handle inbound and outbound calls with professionalism and empathy
• Research and resolve healthcare benefit inquiries accurately and efficiently
• Collaborate with internal teams to deliver a seamless member experience
• Meet service, productivity, and quality goals in a fast-paced environment
• Support increased call volumes during our busiest benefits season

What We're Looking For

• At least 1 year of experience in customer service, call center operations, claims processing, phone support, or similar roles
• Strong communication and problem-solving skills
• Experience managing multiple priorities while maintaining attention to detail
• Knowledge of Microsoft Word and Excel
• Ability to work independently and as part of a team
• English proficiency at a B2+ level (required)
• Resume/CV must be submitted in English (required)

Nice to Have

• Experience in healthcare, employee benefits, or Consumer Driven Healthcare (CDH) programs
• Previous Open Enrollment or seasonal support experience
• Experience working in a metrics-driven environment

Why Join ThrivePass?

• Paid training and ongoing support
• Opportunity to gain experience with a growing global organization
• Collaborative and inclusive culture built around our CARE values: Courageous, Accountable, Resourceful, and Engaged
• Potential consideration for future opportunities based on performance and business needs

Important Information

• This is a temporary seasonal position supporting ThrivePass during our annual peak season.
• Contract duration: November 2026 through March 2027.
• 100% on-site role in Pereira, Colombia.
• B2+ English level required.
• Applications without an English resume/CV will not be considered.