Call Center Operations Leader
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iQor CXBPO is seeking a Call Center Supervisor in Atlántico, Barranquilla. You will oversee call center staff, assign tasks, motivate and discipline employees, and assess performance to ensure service excellence and adherence to standards.
Responsibilities include hiring, training, and preparing agents to respond to customer questions and resolve issues, ensuring compliance with objectives and policies, monitoring performance, coaching, and driving cost-effective process improvements.