Asesor call center con experiencia

Hace 4 días

Bogotá ciudad, Bogotá, Distrito Capital, Colombia Apex América Colombia Jornada completa $ 89 - $ 134 Por obra

Director to lead the planning, scheduling, and optimization of workforce operations in our call center. The ideal candidate will ensure optimal alignment of resources with demand patterns and design and test different outbound dialing strategies to...

  • You're accustomed to a BPO or call-center environment where success means following a script rather than exercising independent judgment.
  • You prefer responding to assigned tasks rather than proactively identifying what needs attention
  • You are...
  • and Call Center Routing
  • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks for building, testing...