Remote Technical Support Expert — AI-Driven Billing
Hace 24 horas
Colombia
Twilio
Trabajo remoto
Jornada completa
$ 33 - $ 61 Por obra
Gratis con email o Google
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Twilio, a remote-first company, seeks a Technical Support Expert 2 to assist customers with Twilio APIs and SDKs, primarily via Zendesk, chat, email, and phone. You will resolve basic requests, document interactions, and escalate complex cases to senior staff while growing expertise in Twilio products.
The role emphasizes empathy, quick learning, and strong problem-solving in a fast-paced, global team with ad-hoc in-person meetings when needed.