BOGOTA- Customer Service Representative Trilingue

Hace 5 días

Bogotá, Bogotá, Distrito Capital, Colombia Ubiquity Jornada completa $ 15 - $ 25 Por obra

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Al continuar, aceptas nuestros Términos & Política de Privacidad.

Be customer obsessed
Manage each call interaction with our customers’ satisfaction as your number one priority
Identify customers’ needs, clarify information, research every issue and provide solutions
Inform customer by explaining procedures; answering questions; providing information
Deliver on commitments, do what you say you will do
Resolve the customer issue same day, at most within 24 hours
Always provide correct information to the customer. Listen carefully to understand the true customer question
Show empathy and respect with each customer interaction. We talk with a smile on our face

High School diploma or equivalent required.
Passion for delivering a stand-out customer experience
Excellent verbal and written communication skills
Ability to ask probing questions and problem resolution skills
Ability to follow instructions for specific customer resolutions tasks.
Ability to work within a high‑pressure environment and maintain a positive interaction for the customer
Intermediate proficiency with PC navigation while providing exceptional customer service
Ability to read, write, speak and understand the English language in a business environment (85% - 90%).
Ability to read, write, speak and understand the French language in a business environment (85% - 90%).
Financial services or banking background preferred
Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.