Senior Specialist, Global Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Global Product Management

Job Posting Title Senior Specialist, Global Product Management

Job description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Global Product Management

About the role:

The Mastercard Services global product team is seeking an accomplished Senior Specialist for its Mastercard Business Intelligence product. Mastercard Business Intelligence is at the heart of a business intelligence eco-system built on a universe of market data and payment insights. It helps customers across the globe make smarter decisions, stay competitive, and embrace new trends.

The Senior Specialist role requires a strong balance of product ownership, technical fluency, and execution rigor. You will operate autonomously within a global team, ensuring alignment across Product, Engineering, UX, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs.

You will define roadmap deliverables, develop program execution plans, align dependencies, track progress, anticipate risks, provide escalation management, make sound trade-off decisions, and balance business needs versus technical constraints.

The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. You are expected to be detail-oriented, with a solid technical background and excellent problem-solving skills.

Product Management in Services at Mastercard

Maintain deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems

Interact with product managers, software development managers, developers, and senior leaders across partner teams in the Product and Engineering organization to deliver complex projects and programs

Translate a deep understanding of our customers into products and solutions that drive significant customer value

Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments

Stay on top of tactical execution rigorously inspecting the delivery plans and execution metrics

Adapt to shifting goals and activities while managing multiple activities in parallel

Role

Possess excellent interpersonal and presentation skills with ability to work with a globally diverse team across different time zones

Participate in regular prioritization discussions with Mastercard's internal teams (engineering, account managers, content, legal etc.)

Validate technical delivery and ensure that delivered functionality complies with the product requirements and is fit-for-purpose

Drive product development focusing on customer journey and experience

Prepare launches and monitors product performance, adoption, and operational health

Creation and elaboration of features keeping the customer value in center focus and ensuring the stories in the feature allow the engineers to fully execute the intended outcome of the feature.

Make a point to listen, observe and understand senior management and cross-functional team perspectives and/or preferences; ask effective questions to clarify understanding

Use customer needs, research, user studies, metrics and competitive analysis to doc