Técnico De Servicio En Campo

Customer Service Representative - Full Time - Cartagena COL

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what's next. Let's define tomorrow, together.

Description
As the face of our customers, here's what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

• Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
• Preparing tickets, determining fares and routing to assure passenger's travel needs are met
• Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
• Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
• Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

**This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

• High school graduate or equivalent certificate
• Minimum of 18 years old
• Excellent interpersonal skills with proficiency in English and Spanish
• Comfortable working with computers, mobile devices, and new technologies
• Physical ability to stand and walk for entire shift, as well lift and handle baggage
• Ability to travel to other countries for training purposes
• Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
• Legally authorized to work in Colombia without sponsorship
• Ability to meet the Company attendance standards and uniform and appearance standards
• Ability to obtain a valid US Visa

Preferred Qualifications:

• Previous airline, travel, or hospitality work experience
• Bachelor's degree
• Hold a valid passport and US Visa

LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá
LOC42006: Otis Colombia - Carrera 8A No. 32-12 Ofic. 409 Av. Panamá Edifi. Fernando Diaz La Matuna, Cartagena
LOC42005: Otis Colombia - Carrera 36 No. 51-13 Oficina 202, Bucaramanga
LOC42002: Otis Colombia - Cra 24F Oeste No 3-234, Cali
LOC42003: Otis Colombia - Circular 76 No. 35-21 Barrio Laureles, Medellin
LOC42004: Otis Colombia - Carrera 46 No. 69-148 Ofc. Local 209 Edificio Confort Inn., Barranquilla
Full time
Date Posted:
Country:
Colombia
Location:
LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá

Resumen de funciones
¿Te gustaría unirte a una verdadera empresa internacional, impulsada por el talento, que valora la Seguridad, la Ética, la Calidad, la Innovación y las Oportunidades para los Empleados?

Otis está creciendo y busca un Técnico de Servicio encargado de Realizar mantenimiento preventivo y correctivo de ascensores y escaleras mecánicas, garantizando su operación segura y eficiente. Realizar reparaciones de complejidad intermedia. Este cargo requiere conocimientos especializados en equipos electromecánicos y la capacidad de seguir protocolos de mantenimiento establecidos para prevenir averías y maximizar la vida útil de los sistemas.

En un día normal tendrás que:

• Garantizar el cumplimiento de las normas de seguridad y calidad.
• Realizar pruebas y ajustes para asegurar que los sistemas operen de manera segura y eficiente después de la reparación (resolución de avería).
• Responder y atender rapida y eficazmente las llamadas de emergencia para solucionar averías o fallas críticas en elevadores y Escaleras mecánicas, minimizando el tiempo de inactividad (fuera de servicio).

Lo que necesitarás para tener éxito

Educación:

• Técnico o Tecnólogo en Mantenimiento Electromecánico, Electrónica, Mecánica, Automatización o áreas afines.

Experiencia:

• Mínimo 2 años de ex