Technical Support Engineer I: Cloud Storage Troubleshooter
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Backblaze is seeking a Technical Support Engineer I to resolve customer issues across Backblaze products and third-party integrations. You’ll communicate clearly with customers and collaborate across teams to drive issues to resolution, from individuals to Enterprise customers.
You’ll troubleshoot, document bugs with QA data, review ticket trends, contribute to knowledge bases, and train teammates. Foundational Linux/MacOS/Windows, networking basics, APIs, Python, Jira, and Salesforce experience