ARC Reporting

ARC Reporting & GDS Ticketing Specialist

Team360 Staffing is hiring an experienced ARC Reporting & GDS Ticketing Specialist to join a growing international travel company.

Compensation: USD $1,200–$1,500/month, depending on experience

Experience: 2+ years of relevant ARC reporting and airline ticketing experience

About the Role

We are looking for a detail-oriented travel industry professional with hands-on experience in ARC reporting, reconciliation, airline ticketing, and GDS servicing.

This role will support the company’s direct airline ticketing operation and will combine ARC IAR reporting and settlement with hands-on GDS ticket issuance and post-ticketing servicing.

The ideal candidate can independently manage ticketing transactions, reconcile ARC activity against GDS and accounting records, and resolve discrepancies accurately and within deadlines.

Key Responsibilities

• Manage and reconcile ARC Interactive Agent Reporting (IAR) activity
• Reconcile ARC reports with GDS ticketing and internal accounting records
• Review ticket sales, exchanges, reissues, refunds, voids, commissions, and settlement amounts
• Issue and service airline tickets through Sabre and other GDS platforms
• Process international ticket exchanges, refunds, reissues, and schedule changesReview fare rules, ticketing deadlines, taxes, commissions, and forms of payment
• Investigate and resolve ARC, GDS, airline, and accounting discrepancies
• Monitor ticketing queues and time-sensitive transactions
• Maintain accurate reconciliation and ticketing records
• Support the investigation of airline debit memos and ticketing discrepancies
• Help improve internal ticketing and ARC reporting procedures

Requirements

• 2+ years of direct ARC reporting and/or airline ticketing experience
• Hands-on experience with ARC IAR
• Strong understanding of ARC reporting, reconciliation, and settlement
• Strong Sabre experience highly preferred
• Travelport experience highly preferred
• Experience with ticket issuance, exchanges, reissues, refunds, and voids
• Strong understanding of fare rules, commissions, and net remit reconciliation
• Strong Excel or Google Sheets skills
• Excellent attention to detail and financial accuracy
• Strong English comprehension and written communication
• Conversational spoken English required — perfect fluency or accent are not necessary
• Ability to work independently and meet strict ticketing and reporting deadlines

Preferred Qualifications

• Experience with both Sabre and Travelport
• Experience working with a U.S.-based ARC-accredited travel agency
• International airline ticketing experience
• Experience with complex Business and First Class itineraries
• Experience handling airline debit memos and ticketing audits
• Experience working directly with ARC, airlines, Sabre, Travelport, or GDS support teams

What We're Looking For

We're seeking someone who understands both sides of the operation: ticketing and financial/reporting.

The successful candidate will be able to step into the role with minimal training, confidently manage airline ticketing transactions, reconcile ARC activity, identify discrepancies, and help maintain an accurate and scalable direct-ticketing operation.