ERP Project Manager

hace 1 semana

Bogotá, Bogotá D.E., Colombia Publicis Re:Sources A tiempo completo

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Re:Sources is the backbone of Publicis Groupe, the world's third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 4,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients.

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients.

Job Description

The PMO / Coordinator will be primarily responsible for supporting and coordinating the execution of support and maintenance activities for the Core Ecosystem Team located in LATAM. This includes managing and prioritizing support tasks and also driving continuous improvements to ensure the smooth functioning of business applications. While acting as the primary point of contact for the Core team in LATAM, this role will work closely with all internal stakeholders globally and cross-functional teams to ensure the alignment of platform objectives and the timely delivery of new solutions or enhancements.

Key Responsibilities

  1. Manage and coordinate application support: Prioritize and address incidents, service requests and bugs for the rOar platform, ensuring effective troubleshooting and resolution in collaboration with the technical support team.
  2. Coordinate maintenance activities for the Core team: Oversee scheduled maintenance, upgrades and patches for applications ensuring minimal disruption to business operations and maintaining system performance.
  3. Document requirements and specifications: Work closely with business users to gather requirements, documenting them and ensuring the accurate translation of business needs into technical solutions.
  4. Continuous Improvement: Proactively analyze user feedback to identify areas for improvement (performance, new functionalities, process optimization). Recommend enhancements and relevant tools to increase the efficiency of application support and maintenance operations.
  5. Coordinate testing and quality assurance: Facilitate the coordination of testing activities, ensuring that any application updates or fixes are properly tested against the requirements and meet quality standards.
  6. Collaborate with development teams: Ensure the development team receives clear and prioritized business requirements and track the progress of any development tasks related to system updates or fixes.
  7. Track and report on key metrics: Establish and maintain reporting frameworks to track application performance, service requests, issues, and resolution times. Provide regular updates to senior management on key support metrics as required.
  8. Facilitate communication between stakeholders: Serve as the primary point of contact between the Core Ecosystem Team and other departments, ensuring clear communication and timely updates on issues, project status, and priorities.
  9. Ensure process compliance: Drive adherence to established processes and best practices for application support, maintenance, and testing. Ensure all work is documented appropriately, including resolutions, change requests, and release notes.
  10. Manage knowledge base and training: Maintain the rOar knowledge base for common issues and resolutions.

Qualifications

  1. Over 5 years of hands-on experience in Agile project management and coordination, with focus in application support environments having a good track record of driving.
  2. Experience with project management tools such as Jira and ServiceNow. Other reporting frameworks such as Power BI are a plus.
  3. Experience with application support and maintenance processes for large-scale platforms handling high user volumes and significant data traffic.
  4. Strong communication and interpersonal skills to liaise effectively with cross-functional teams and stakeholders.
  5. Knowledge of core business applications such as SAP, Salesforce (as part of the ecosystem) is a plus.
  6. Ability to prioritize tasks, manage multiple deadlines, and handle high-pressure situations.
  7. Bilingual in Spanish and English (both written and spoken) is preferred.

Soft Skills

  1. Quick and independent learner, demonstrating curiosity and enthusiasm for acquiring new tools and technologies.
  2. A self-driven individual who can efficiently complete tasks with minimal supervision.
  3. A collaborative team member eager to share knowledge.
  4. Proactive and skilled at solving problems.
  5. Capable of working within diverse teams and effectively communicating technical concepts clearly.
  6. Experienced in managing multiple concurrent projects and tasks in a fast-paced environment.
  7. Committed to technical excellence.
  8. Able to perform well under pressure.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries: Advertising Services
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