Team Leader, Business Assurance – Finance

Position Summary

The Team Leader, Business Assurance – Finance is responsible for providing strategic and operational leadership across three finance operational towers: Billing, Accounts Payable, and Collections. This role ensures the consistent delivery of high‑quality financial operations, internal control compliance, KPI performance, and financial reporting accuracy. As a key partner to the Business Assurance Manager and multiple stakeholders across GBS Americas, the Team Leader drives operational excellence, risk mitigation, process improvements, and service reliability. The role is central to strengthening the integrity and performance of finance operations across the region, blending people leadership, KPI accountability, and financial governance. The position reports directly to Luisa Mateus, Manager – Business Assurance, GBS Americas.

Key Responsibilities

1. Leadership & People Management The Team Leader is accountable for building, inspiring, and enabling a high‑performing team of ~12 Business Assurance professionals across Billing, Accounts Payable, and Collections. This includes providing day‑to‑day guidance, coaching, and mentorship to ensure team members fully understand their roles, responsibilities, and performance expectations. The leader establishes clear objectives linked to Finance and Business Assurance priorities, conducts structured 1:1 conversations, oversees performance reviews, and creates tailored development plans to strengthen capabilities and long‑term career paths. They must ensure balanced workloads, manage staffing needs, identify skill gaps, and lead ongoing training and cross‑training programs to enhance team resilience. The role also cultivates a culture of trust, accountability, and psychological safety, where employees feel empowered to raise concerns, propose improvements, and perform at their best. The Team Leader monitors team morale, proactively addresses interpersonal or workload stressors, and ensures consistent communication so the team remains aligned, motivated, and engaged. As a visible and accessible leader, the role models integrity, professionalism, customer orientation, and collaboration at all times.

2. Operational Excellence Across Finance Towers (Billing, AP & Collections) The Team Leader ensures that Business Assurance activities across Billing, AP, and Collections are executed reliably, accurately, and in accordance with internal controls, financial governance frameworks, and service‑level expectations. For Billing, the role oversees the end‑to‑end validation of invoices, supporting documentation, certifications, and adjustments, ensuring accuracy, timeliness, and compliance with contractual terms. The leader monitors cycle times, investigates discrepancies, and works with stakeholders to correct root causes. For Accounts Payable, the role ensures invoice processing is compliant with approval hierarchies, documentation requirements, and internal policies. They oversee adherence to payment calendars, ensure that reconciliations are complete, and address recurring issues impacting accuracy, timeliness, or efficiency. For Collections, the Team Leader ensures robust follow‑up standards, proper documentation for collection activities, and accurate monitoring of aging reports. They facilitate escalation protocols, support the team in addressing overdue balances, and collaborate with internal finance partners to resolve disputes or blockers. In all three towers, the leader must ensure that BA checkpoints, reviews, controls, and validations are performed consistently, with findings translated into clear actions and documented for auditability.

3. Process Governance, Risk Management & Financial Reporting The Team Leader upholds strong process governance by ensuring that Business Assurance activities consistently meet internal control standards, compliance requirements, and audit expectations. This includes overseeing the creation, maintenance, and periodic updating of process documentation such as SOPs, process maps, and desktop procedures across Billing, AP, and Collections. The leader conducts (or oversees) regular quality checks, sample reviews, and compliance assessments, ensuring findings are analyzed through a structured root‑cause methodology and addressed through corrective action plans. A critical component of this role is financial reporting accountability. The Team Leader ensures that financial BA insights (such as KPIs, control results, quality assessments, financial accuracy reviews, and compliance indicators) are consolidated into periodic reports for Finance leadership. The role must interpret performance data, highlight risk areas, identify financial exposure, and provide recommendations based on evidence and trends. Sound judgment, analytical rigor, and clarity in storytelling are essential to delivering reporting that supports decision‑making at higher levels.

4. Wo