Senior ServiceNow Consultant

Job Description:

Role Overview

We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.

The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives.

This role will operate within a Managed Services environment primarily focused on ITSM , supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap.

The consultant will also interact directly with a US-based client , requiring excellent communication skills and full English fluency.

Additionally, the candidate should have solid knowledge of ITOM and CMDB , ensuring proper integration of asset data, discovery processes, and service mapping.

Key Responsibilities

• Design and implement end-to-end Asset Management solutions , covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)
• Configure and optimize key products, including:
  • Hardware Asset Management (HAM)
  • Software Asset Management (SAM)
  • Asset Workspace & Asset Lifecycle processes
  • Enterprise Asset Management (EAM) (nice to have)
• Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements
• Support a Managed Services model , handling:
  • Enhancements and backlog demands
  • Continuous improvement initiatives
  • Implementation of new capabilities aligned with roadmap evolution
• Work closely with US-based stakeholders to define requirements and solution architecture
• Ensure integration between Asset Management, ITSM, CMDB, and ITOM
• Support discovery, normalization, and CMDB data governance
• Develop integrations with external systems (ERP, procurement, discovery tools)
• Build and maintain workflows using Flow Designer and automation best practices
• Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization
• Contribute to roadmap definition and execution for platform evolution
• Participate in Agile ceremonies and Managed Services governance

Required Qualifications

• Approx. 5-7 years of IT experience , with strong ServiceNow background
• 3+ years of hands-on experience in Asset Management (HAM/SAM)
• Experience working in Managed Services environments (ITSM-focused)
• Proven experience supporting continuous improvement and backlog-driven delivery
• CSA (Certified System Administrator) - mandatory
• Strong experience in:
  • ServiceNow Asset Management configuration
  • Asset lifecycle and compliance processes
  • CMDB data model and governance
  • Workflow automation (Flow Designer)
  • Integrations (REST/SOAP, APIs, MID Server)

Preferred Certifications

• CIS - Hardware Asset Management (HAM)
• CIS - Software Asset Management (SAM)
• Certified Application Developer (CAD)
• ITIL Foundation
• Certifications related to AI / Now Assist (nice to have)

Preferred Skills

• Hands-on experience with Now Assist and AI-driven use cases
• Knowledge of ITOM (Discovery, Service Mapping)
• Strong consulting mindset (requirements definition, process design, architecture alignment)
• Experience working with US clients and global teams
• Ability to drive continuous improvement and roadmap execution
• Knowledge of software licensing models and compliance management
• Experience integrating ServiceNow with ERP systems (SAP/Oracle)
• Strong communication and stakeholder management skills

Additional Requirements

• Fluent English (mandatory) – direct interaction with US-based client
• Experience in multicultural and distributed delivery environments
• Strong adaptability to Managed Services operating model

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.