Manager, Billing, Credit

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Role Summary

The Billing, Credit & Collections Manager is responsible for end-to-end ownership of global billing operations and credit & collections activities. This role leads teams to perform both functions and plays a critical role in driving financial discipline, cash flow optimization, and risk mitigation. Beyond execution, this leader is expected to drive continuous improvement, apply strong critical thinking and structured problem solving, and lead the adoption of modern tools, analytics, automation, and new ways of working to improve speed, quality, and decision-making as the business continues to evolve.

This professional will lead teams of 10+ employees, working closely with Sales, Finance, Tax, and Legal stakeholders, and will play a key role in driving process improvements and system transformations at a regional level.

Key Responsibilities

• Lead end-to-end Billing, Credit & Collections operations for Latin American countries, ensuring accuracy, timeliness, and compliance with internal policies and local regulations.
• Ensure billing and invoicing processes comply with LATAM tax legislation (including indirect taxes, fiscal documentation, and statutory requirements) as well as tax regulations across other LATAM markets.
• Manage and develop cross-functional teams with more than 10 direct and indirect reports, fostering high performance, engagement, and continuous development
• Lead teams responsible for invoice generation, dispute management, credit risk assessment, collections strategy, and customer communications.
• Apply strong critical-thinking skills to assess complex issues, balance risk and commercial outcomes, and recommend solutions aligned with enterprise goals.
• Drive adoption of new processes, systems, automation, and reporting capabilities, ensuring consistent execution and strong change adoption.
• Continuously identify opportunities to improve efficiency, scalability, and control through simplified workflows, standardization, and smarter use of technology.
• Partner closely with Sales, Finance, Legal, Deal Management, and other stakeholders to enable sound deal structures and disciplined revenue realization.
• Proactively identify opportunities to improve efficiency, scalability, and control as the business and customer base continue to evolve.
• Ensure adherence to SOX requirements, internal controls, and audit standards, while continuously strengthening process maturity.
• Monitor performance metrics related to billing accuracy, aging, cash collections, dispute resolution, and risk exposure, and take corrective action as needed.
• Lead change management efforts within the team by clearly communicating rationale, expectations, and benefits of new ways of working.
• Develop and coach team members to think strategically, exercise sound judgment, and operate effectively in a changing business environment.

Leadership & Change Enablement

Serve as a change agent by promoting a mindset of continuous improvement, critical evaluation, and adaptability.

Serve as a regional change agent, promoting continuous improvement

Support enterprise initiatives that impact billing, credit, collections, and cash flow, ensuring the team is prepared for change.

Translate company strategy and evolving business priorities into clear operational actions and expectations.

Foster collaboration across regions and functions to ensure alignment and consistency in execution.

Qualifications & Experience

• Fluent English – Mandatory
• Solid experience in Billing, Credit, Collections, or Financial Operations, preferably within a regional or LATAM scope.
• Solid prior experience leading large teams (10+direct and/or indirect reports) in complex, high volume operational environments.
• Strong knowledge of Brazilian taxation and hands‑on experience with fiscal and regulatory requirements across Latin American countries.
• Demonstrated experience in billing, credit, collections, or related financial operations roles.
• Proven ability to lead teams performing multiple functions within a shared operational model.
• Experience worki