Sea Logistics Reefer Operational Care Manager

hace 4 semanas

Bogotá, Bogotá D.E., Colombia Kuehne + Nagel AS A tiempo completo

Builds and fosters excellent relationships with colleagues, promotes customer experiences that inspire loyalty. You are the most important pillar of our success. You make a difference.

Your Role

The Sea Logistics Healthcare/Reefer Operational Care Manager is responsible for managing the Healthcare/Reefer Operational team(s). They are the expert in operational processes and drive a team to provide first-class services according to the global and national sea logistics standards. Responsible for operational excellence to support the growth, gross profit and indirect expenses for Healthcare/Reefer Team. Oversees and coordinates a team of Operations Supervisors, Team Leads and Specialists, within the Operational Care Center (OCC). Take the lead to optimize the operational process and KPI (Key Performance Indicators) performance within the team. The Operations Manager ensures that they provide the best operational support for new business opportunities and improve underperforming business and are responsible for driving continuous improvement initiatives across the department.

Your Responsibilities
  • Provide leadership and direction to the Operational Care team, including supervisors, while establishing and maintaining a positive employee experience.
  • Ensure that disciplinary and poor performance issues are dealt with quickly and correctly.
  • Ensure operational productivity KPI's are achieved or exceeded, while maintaining the highest level of data quality and compliance needs.
  • Collaborate with operations management for implementation of any process changes, while driving continuous improvement initiatives for the OCC.
  • Ensure regular alignment with operations management on proper KPI/productivity reporting and other applicable reports.
  • Review, understand and be knowledgeable of KNQSHE policies and regulations as well as GxP (Good Practices) compliance.
  • Attend frequent Business Review Meetings with each area Healthcare leader.
  • Immediately report all improvements, concerns, and failures to the correct National team.
  • Coordinate with national healthcare teams. Identify and communicate potential gaps in processes to OCC & CCL Leadership Teams to continuously improve processes and practices to increase productivity and efficiency.
Your Skills and Experiences
  • Bachelor's degree in International Relations or related fields
  • + 4 years of experience in Reefer operations processes
  • + 2 years of experience in commercial development
  • Fluent in English
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