Technical Support Specialist – Software

Hace 2 días

Medellín, Antioquia, Colombia Roca Alliances Jornada completa $ 44,64 - $ 111,60/año

Roca Alliances in Medellín, Colombia seeks a proactive Customer Support Specialist to deliver technical and analytical support for software users. You will handle calls, tickets, and emails, escalating to Level 2 when needed while maintaining detailed case records.

The role emphasizes knowledge base development, SME engagement, and after-hours on-call support with a customer-first focus. Fluency in English and Spanish is beneficial.