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Technical Support Consultant

hace 4 semanas


Bogotá, Bogotá D.E., Colombia SupportYourApp Inc. A tiempo completo

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client's products and services
  • Securely work with customers' sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Technical background related to networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking)
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience with Zendesk or similar CRM systems
  • Experience with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco
  • Experience with remote desktop applications and help desk software

Benefits and Perks:

  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills

Visit our website:

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