Sr Customer Success Manager

hace 4 semanas

Bogotá, Bogotá D.E., Colombia dynaTrace software GmbH A tiempo completo
Your role at Dynatrace

As a Senior Customer Success Manager, you will be at the forefront of helping our customers in the LATAM region—from Argentina to Mexico—achieve meaningful outcomes in their transformation journeys. This role is critical to driving adoption and usage, securing renewals, expanding customer relationships, and ensuring that our platform delivers value for diverse B2B personas, including software developers, IT operations, and business stakeholders.

Key Responsibilities:

  1. Customer Engagement & Success Planning
    • Build and manage relationships with senior leaders and teams in diverse LATAM organizations, acting as their trusted advisor.
    • Develop tailored success plans that align Dynatrace capabilities with customer goals, focusing on driving innovation, optimizing costs, and mitigating risks.
    • Guide technical and business users, helping them unlock the full potential of Dynatrace's advanced observability and automation platform.
  2. 2. Collaboration Across Teams & Partners
    • Partner with Dynatrace internal teams, including product, support, Go-To-Market, and post-sales, to deliver a seamless customer experience.
    • Actively engage with Dynatrace Partners in LATAM to extend reach and impact, ensuring partners are equipped to support mutual customers effectively.
    • Coordinate efforts across remote and geographically dispersed teams, navigating cultural differences to align on customer priorities.
  3. Driving Adoption & Expanding Value
    • Serve as a key resource for technical and operational discussions, helping customers address complex challenges unique to software development and IT operations.
    • Drive adoption of Dynatrace solutions by demonstrating measurable business outcomes, such as reduced downtime, faster deployments, and optimized cloud usage.
    • Identify upsell opportunities and work closely with Sales to grow customer accounts, delivering mutual success.
  4. Renewals & Risk Mitigation
    • Proactively manage the renewal process, creating strategies to mitigate risks and secure long-term partnerships with customers.
    • Advocate for customers internally, ensuring their feedback informs product enhancements and organizational improvements.
  5. 5. Cultural Sensitivity & Regional Impact
    • Leverage your bilingual proficiency in English and Spanish to facilitate communication across stakeholders in LATAM.
    • Navigate the nuances of working with diverse B2B personas, industries, and cultures, fostering trust and collaboration across the region.
What will help you succeed

Qualifications :

  • Bachelor's degree or equivalent work experience.
  • 5+ years of relevant experience in customer success, account management, or similar roles, with proven work experience in Spanish speaking market (LATAM).
  • Strong technical aptitude and ability to engage with software development and IT operations teams.
  • Proven success in managing complex customer relationships, driving adoption, and delivering measurable outcomes.
  • Excellent interpersonal and communication skills, with the ability to operate effectively in a bilingual (English and Spanish) environment.
  • Experience working with partners and distributed teams in multicultural settings is highly desirable
Why you will love being a Dynatracer


• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

• An environment that fosters innovation, enables creative collaboration, and allows you to grow.

• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

• A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

• A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

• Attractive compensation packages and stock purchase options with numerous benefits and advantages.

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