Quality Assurance Specialist

hace 4 semanas

Cali, Colombia Wear The Shield A tiempo completo

Join Our Team as a Quality Assurance Specialist

Are you detail-oriented, tech-savvy, and passionate about ensuring top-notch quality? Do you thrive in fast-paced, dynamic environments? If yes, we want YOU to join our team

What You’ll Do:
As a Quality Assurance Specialist , you'll play a pivotal role in upholding excellence across multiple accounts. You’ll work closely with agents and clients to monitor performance, provide actionable feedback, and ensure standards are consistently met.

Key Responsibilities:

  • Monitor and evaluate agent performance across 5-10 clients.
  • Maintain in-depth understanding of client-specific policies and standards.
  • Analyze data and generate reports to identify opportunities for improvement.
  • Coach agents, share insights, and help them grow.
  • Collaborate with teams to maintain exceptional agent and client satisfaction.

What We’re Looking For:

  • At least 1 year of experience in a WFH/BPO setup and/or;
  • At least 1 year of experience as a QA Specialist or any quality-related role.
  • Proficient in Google Sheets, Slack, Gorgias, Shopify, and Zendesk
  • Strong understanding of e-commerce and client-specific standards
  • Exceptional attention to detail with sharp analytical and problem-solving skills
  • Ability to coach agents effectively and provide actionable feedback
  • Collaborative team player who thrives under pressure and can manage multiple accounts

Technical Requirements:

  • Laptop/Desktop: Ryzen 5 or Core i5 processor (or higher).
  • Internet: Stable connection of at least 20 Mbps (with a backup).
  • Power: Backup power source for uninterrupted work.
  • Headset: Reliable headset for meetings and call monitoring.

Compensation and Benefits:

  • $5/hour
  • Paid Time Off
  • Comprehensive Health & Dental Insurance
  • Holiday Bonus
  • Work from Home - Enjoy the flexibility of remote work
  • Room for Advancement - As we grow, so do your opportunities

Why Work With Us?

  • Be part of a supportive and dynamic team.
  • Opportunities for growth and skill development.
  • Work in the comfort of your own home while collaborating with global clients.

If you’re ready to raise the bar on quality, we’d love to hear from you Apply now and make an impact.

**Only applications submitted through the provided application link will be prioritized.**

#J-18808-Ljbffr

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