Application Engineer

The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.
Understand the structure, relationship and business rules of the organization.Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.Support testing and identify project delivery issues and risks; assist with mitigation strategies.Work with the IT professional during the different phases of the project life cycle.Coordinate customer responses to capture changes in business requirements.Provide functional and technical analysis.Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.Develop or adapt training material.Gather and validate change requests and bug fix requirements and liaise with Development team.Assist with testing of new application functions, and releases.Liaise with AODC and other business application groups on day-to-day operations.Answer, analyze and provide quality checks for incoming tickets and route them appropriately.Produce metric reports on incoming tickets.Provide governance to ensure tickets are fixed on time.Respond to ESM tickets on reported system bugs and enhancements.Liaise with the Functional Analyst on reported system issues.Manage the execution of application upgradesManage the L3 development teams.Provide system monitoring and performance.Maintain the systems' technology stack.Operate within the Security operations standards and guidelines.

The Applications Support Analyst is responsible for providing functional and technical support to users for applications or systems.
Understand the structure, relationship and business rules of the organization.Identify the linkages between its strategies, organization, people, data and systems, businesspolicies and business rules, as well as the physical assets of the business.Support testing and identify project delivery issues and risks; assist with mitigation strategies.Work with the IT professional during the different phases of the project life cycle.Coordinate customer responses to capture changes in business requirements.Provide functional and technical analysis.Troubleshoot and resolve escalated tickets and communicate the solution to customers via the Service Desk or other support personnel.Develop or adapt training material.Gather and validate change requests and bug fix requirements and liaise with Development team.Assist with testing of new application functions, and releases.Liaise with AODC and other business application groups on day-to-day operations.Answer, analyze and provide quality checks for incoming tickets and route them appropriately.Produce metric reports on incoming tickets.Provide governance to ensure tickets are fixed on time.Respond to ESM tickets on reported system bugs and enhancements.Liaise with the Functional Analyst on reported system issues.Manage the execution of application upgradesManage the L3 development teams.Provide system monitoring and performance.Maintain the systems' technology stack.

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