SMB Analyst

About the role:
As an Analyst SMB, you will be responsible for overseeing the company's relationships with a Portfolio of +3000 customers. Through mass communications and analysis of the respective clients, understanding their needs and creating new allies.

What you would do:

Develop trust relationships with a portfolio of small and medium clients to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsWhat you will need to succed:Bachelor degree in business administration, sales, Marketing or relevant fieldProven experience with massive accountsExperience in sales and marketing and providing solutions based on customer needsStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsCapability to manage multiple projects, prioritize tasks, and meet deadlines.

Ability to analyze massive account dataUse of communication channels such as HubSpotAbility to analyze financial data and provide insights using analytics tools to help SMB clients.

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