SW Solutions Developer

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Ingenico A tiempo completo

SW Solutions Developer, Regular contract,
Colombia (CO)

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

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Especialista en Soporte Técnico - Soluciones POS para el Sector Bancario

Resumen: El Especialista en Soporte Técnico se especializará en proporcionar asistencia técnica post-despliegue y en la certificación de aplicaciones de software POS (Punto de Venta) para los clientes de Ingenico, cubriendo tanto México como el Cono Norte. Este papel implica una interacción directa y constante con clientes bancarios y asociados para asegurar el máximo rendimiento y conformidad de las aplicaciones ya implementadas. La orientación al cliente es primordial, enfocándose en resolver incidencias técnicas, facilitar el proceso de certificación de aplicaciones y brindar soporte esencial a desarrolladores terceros. Entre las responsabilidades clave se incluyen la evaluación técnica detallada de aplicaciones, la conducción de sesiones de formación adaptadas a las soluciones terminales de Ingenico, y la asistencia activa a desarrolladores en la integración y optimización de aplicaciones. Este rol demanda una colaboración profunda con el equipo de I+D de Ingenico para avanzar y gestionar soluciones innovadoras que atiendan las necesidades específicas del sector bancario, asegurando una experiencia de usuario superior y el cumplimiento de estándares relevantes.

Funciones Esenciales / Responsabilidades:

  • Colaboración con Ingenieros de Soluciones, desarrollo de software, y el equipo de QA para facilitar la integración de productos bancarios.
  • Aportación de conocimientos técnicos para potenciar la calidad y eficacia de las soluciones bancarias de Ingenico.
  • Gestión de los aspectos técnicos en las relaciones con clientes bancarios y socios estratégicos.
  • Diseño e impartición de formaciones sobre productos, soluciones e integraciones, ajustadas a las necesidades específicas de los bancos.
  • Soporte integral a los bancos en todas las fases de los proyectos de integración de software.
  • Evaluación de las implementaciones de software bancario para identificar y solucionar problemas reportados.
  • Asistencia técnica a clientes para asegurar el uso óptimo de las soluciones desarrolladas, incluyendo la visita a clientes para apoyar certificaciones, cuando sea necesario, asegurando así su satisfacción y la atención adecuada a sus necesidades.

Competencias / Requisitos de Habilidades:

  • Conocimientos sólidos sobre sistemas POS y estándares EMV.
  • Conocimientos técnicos en programación, Android (Kotlin), C, EMV (Contactless y Contact), y aplicaciones bancarias.
  • Entendimiento profundo de los procesos de desarrollo de aplicaciones de pago TETRA y basadas en Android.
  • Competencias avanzadas en gestión de proyectos y administración del tiempo.
  • Capacidad analítica y de liderazgo orientada a la gestión de expectativas de los clientes.
  • Habilidades interpersonales destacadas para el trabajo en equipo y establecimiento de relaciones.
  • Habilidad para alinear necesidades empresariales con soluciones técnicas.
  • Orientación a resultados, con un fuerte enfoque en el cliente y habilidades de negociación.
  • Análisis crítico, flexibilidad y adaptabilidad a distintos proyectos y clientes.
  • Preferencia por candidatos con conocimientos en herramientas de gestión de proyectos.
  • Excelentes habilidades de comunicación en inglés, tanto orales como escritas.

Requisitos de Educación / Experiencia:

  • Título en Ingeniería de Sistemas, Telecomunicaciones, Electrónica o afines.
  • Experiencia de 1-2 años en desarrollo de software, idealmente en Java, C, o C++, y preferiblemente dentro del sector bancario o financiero.
  • Experiencia trabajando en entornos ágiles (Scrum o Kanban) y manejo de sistemas de tickets como JIRA.
  • Conocimientos en metodologías de pruebas unitarias y manejo de sistemas de tickets para la gestión de tareas y seguimiento de incidencias.

As part of our values, we embrace diversity and inclusion at Ingenico. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived.

We want to adapt our processes and create a safe work environment that welcomes everyone.

To learn more about what it's like working inside Ingenico, follow us on LinkedIn

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