Learning Experience Leader
hace 2 semanas
About TaskUs
:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer
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At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.
Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.
We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.Overview
The Learning Experience Manager for Language and Communications training will be responsible for designing, implementing, and managing language training initiatives to enhance the communicative competencies of our teammates who speak English as a second/foreign language.
To deliver communication, culture, and soft skills assessment, training/coaching, and curriculum development to the organization in order to develop the linguistic abilities of the seasoned agents and newly hired trainees.
SPECIFIC RESPONSIBILITIES
Program and Resource Management
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Collaborate with cross-functional teams (e.g., Recruitment, QA, Operations) to assess language and communication requirements for various departments and job roles.
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Develop and execute comprehensive language and communication training interventions tailored to the specific needs of the campaign/client (for both new hires and existing teammates).
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Hire, mentor, and manage a team of Language and Communication Leaders (trainers) who are primarily responsible for assessing communication skills, facilitating classroom training, and coaching.
Training Delivery
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Conduct training, workshops, and coaching sessions to improve our teammates' language proficiency, communication skills, and cultural awareness.
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Utilize various training methods, including e-learning, workshops, and one-on-one coaching, to accommodate diverse learning styles.
Coaching
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Develop individualized language coaching plans that cater to the unique needs and objectives of each campaign/LOB.
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Provide one-on-one coaching sessions that focus on core language competencies (e.g., vocabulary, grammar, fluency, and cultural nuances).
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Offer constructive feedback and guidance during coaching sessions to help teammates improve their language skills.
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Set achievable goals and milestones for teammates and track their progress.
Assessment and Evaluation
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Conduct thorough assessments to understand clients' language proficiency, specific goals, and areas requiring improvement.
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Administer language proficiency assessments to measure employees' progress.
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Analyze training effectiveness through feedback, surveys, and evaluation metrics, making necessary adjustments to training programs.
Reporting and Documentation
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Maintain accurate records of training sessions, attendance, and teammate progress.
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Generate reports for senior management to demonstrate the impact of language and communication training programs.
The success of the LX Manager will be measured through
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Performance of learning programs deployed (reaction, performance, etc.)
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On-time delivery of projects managed
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Feedback from key stakeholders
EDUCATION
Bachelor's degree in Linguistics, Communications, Education, or a related field with a CEFR/Language training background.
WORK EXPERIENCE
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2-3 years of experience in managing a team of language trainers
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3-5 years of experience facilitating communications training and coaching
OTHER SKILLS
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Excellent (verbal and written) communication skills (CEFR C1 level, non-negotiable)
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Strong understanding of language acquisition principles and adult learning theory
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