Data Operations Consultant

hace 2 semanas

Bogotá, Bogotá D.E., Colombia TransUnion A tiempo completo
TransUnion's Job Applicant Privacy Notice

What We'll Bring:


As part of the Data Operations Team, this position should focus on delivering actionable insights to evaluate and control data ingestion processes across multiple sources (Cloud and On-Prem).

This individual will leverage state-of-the-art tools to cultivate the analytical methods needed to consistently refine and improve the efficiency and effectiveness of data onboarding processes and platform monitoring.


What You'll Bring:

What You'll Bring:

  • Bachelor's degree or equivalent experience in Computer Science, Statistics, Mathematics, Industrial Engineering, or a related field.
  • Five years of proven experience as a help desk technician or other customer support role.
  • Excellent communication and writing skills in English and Spanish.
  • Ability to work independently and in a team environment.
  • Exceptional analytical and problemsolving skills to troubleshoot, diagnose and propose preventive plans to avoid similar issues in the future.
  • Strong clientfacing experience as a data engineer/consultant.
  • Ability to learn quickly, work under pressure, and meet tight deadlines.
  • Flexible, highly organized, and open to feedback with excellent followthrough skills.
  • Imaginative, thorough, practicable, and consistent with organization objectives solutions proposal.

We're also looking for the preferred skills below:

  • Experience with support Ticket Systems (Jira).
  • Experience collaborating with seniorlevel executives (VPs) and senior stakeholders.
  • Experience with Cloud Storage Environments such as AWS and GCP (GS Util, Big Query).
  • Experience with Spark (Spark-Shell, Spark SQL, Scala).
  • Experience with Linux/Unix.
  • Proficient knowledge using shell scripting (Linux and/or Python).
  • Proficient knowledge using Hadoop (HDFS, Hive).


 SQL
  • Advance Knowledge.
  • ITIL, Scrum, UNIX, and/or ITSM certification.

Impact You'll Make:

Impact You'll Make:

  • This role reports directly to
    Data Operations Management .
  • Process learning and Hadoop/AWS data migration to GCP are expected as a priority during the first 90 days.
  • Identify, analyze, and troubleshoot possible data flow issues between servers and processing steps.
  • Document user requests and update clients through tickets with the issue's status.
  • Communicate effectively with IT and nonIT people within the company and be able to make informed decisions quickly.
  • Find and solve data problems, ensuring timely shortterm and longterm preventive solutions.
  • Coordinate with other teams or specialists to troubleshoot and resolve issues as needed.
  • Handle escalations.
  • Develop and improve existing processes to ensure data ingestion through the ETL Platform.
  • Work with management and teammates to prioritize business and information needs.
  • Train and mentor team members in data input, use, meaning, and analysis.
  • Create appropriate support documentation and knowledge base to help all users quickly troubleshoot problems.
  • Deliver excellent customer support through efficiently and accurately handling tickets/requests and general program inquiries.
  • Perform other workrelated tasks and responsibilities assigned to you from time to time.
  • Participate in new products, features deployment, and propose technical solutions that meet business needs.
  • Research and make recommendations for training, equipment, and technology to improve data use and work methods.
TransUnion Job Title

Consultant, Data Operations

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