NAM Trade Services is a vital unit in the Global Trade Operations, responsible for managing various trade products such as documentary LC and Standby LC families, supporting various Citigroup businesses. Global Trade Operation provides top-notch trade services in over 70 markets worldwide. The Organization caters to corporate and FI clients by handling transaction preparation, processing, and customer service. To ensure high-quality delivery, the organization collaborates closely with business partners and internal servicers, placing significant emphasis on control, customer service, and quality at transaction and process levels.

ROLE MAIN PURPOSE:

Support transactional processing for Letter of Credit products, review LC documents for compliance with international regulations and standards, internal consistency, and governmental documentary regulations.

KEY RESPONSIBILITIES:

• Team Management
• Client Management
• Risk and Control
• Migration and Project Management
• Processing daily transactions related to Documents
• Ensure Service Level Agreement compliance at all times
• Understand customer requirements
• Provide creative solutions to reduce errors and adhere to audit and control policies
• Back-up coverage during high volume periods
• Utilize technical knowledge for quality service and operational efficiency
• Stay updated on product changes and system enhancements
• Participate in training and UAT as required
• Support operational processes
• Adapt to change and support other units
• Strong focus on control and problem-solving
• Strong leadership and time management skills

QUALIFICATIONS:

• Fluency in English is required
• 4+ years of Trade Services Operations experience
• Certified Documentary Credit Specialist (CDCS) is a plus
• Thorough understanding of LC rules and regulations -ISP98, UCP600, ISBP
• Bachelor's Degree minimum
• Advanced MS Office skills preferred
• Strong interpersonal and communication skills
• Commitment to mobility and diversity
• Industry Knowledge
• Managing Risk
• Planning and Organizing
• Teamwork/Interpersonal skills
• Proficiency in Technology
• Detailed planning, organization, and multitasking abilities
• Strong performance record and analytical skills

Job Level: C11

Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full-time

Citi is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries invite all qualified applicants to explore career opportunities.