Servicenow Developer

hace 3 semanas

Bogotá, Bogotá D.E., Colombia GSB A tiempo completo
Participation in requirement gathering phases to provide time estimation to users' needs.

  • Analyzing technical development requirements.
  • Create and update the existing configuration documentation.
  • Deploying solutions in a test environment and doing the required testing before moving it to production to ensure quality.
  • Implement best practices in coding and design as per ServiceNow standards and community guidelines.
  • Follow the ITIL process to develop solutions.
  • Find opportunities to automate and enhance the enduser experience.
  • Scripting in various areas (Business Rules, Client Scripts, UI Actions, Access Control Lists, Ul Policies, Portal Pages, UI Pages).
  • Reporting and Dashboards set up.
  • Knows how to configure flows or workflows.
Should have experience in Service Catalog development.

  • Writing code using JavaScript, HTML, Angular, CSS, and AJAX.
  • Develop integrations with 3rd party tools or ServiceNow to ServiceNow integration with Scripted and OOB REST API and SOAP web Services.
  • Technical solution validation before deployment.
  • Train and provide knowledge transfers to new members of the team.
  • Support Golive and hyper care phases.
  • Does Technical Assessment of new plugins installation and configuration to setup business Process
  • Contribute to ServiceNow upgrades, patching, and release management cycle.
  • Contribute to continuous improvement of processes, standards, agile working methodologies, and tools while ensuring adherence to coding and quality standards.
  • Collaborate with stakeholders and members of the team.
  • Know endtoend ServiceNow ITBM solutions in ServiceNow.
  • Guide junior members of the team when required.

MEASURES OF SUCCESS:

  • Experience with Web Technologies (XML, HTML/CSS, AJAX, JavaScript, Web Services, etc.).
  • Experience and deep understanding of ServiceNow Workflows and Flow Designer tools.
  • Deep knowledge of ITSM, ITOM, DevOps, and SecOps.
  • Good understanding of ITIL processes.
  • Good understanding of agile and hybrid Project Management methodologies.
  • Knowledge of ServiceNow instance design and administration.
  • Experience in an enterprise environment with multiple integration points.
  • Strong analytical skills to identify problems and recommend solutions that meet business requirements.
  • Good communication and interpersonal skills to effectively collaborate with users, stakeholders, and team members.
  • Ability to work independently and take ownership of projects.
  • Must be a team player to work with architects, platform administrators, and process owners.
  • Experience in ServiceNow administration and development.
  • Handson development, management, and deployment experience with ServiceNow.
  • Troubleshooting, debugging, and problemsolving skills.
  • Must know tools like Excel, Visio, and other Microsoft products.

KEY QUALIFICATIONS & EXPERIENCES:

  • At least 5/+ years' experience in developing and administrating the ServiceNow Platform.
  • Bachelor's degree in computer science, information systems, or another related field (or equivalent work experience).

Certifications Preferred:

  • ServiceNow Certified System Administrator (CSA).
  • ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

  • ITIL v4 Foundation.

Differentiating Behavior, Leadership Skills:

  • Proactively research and resolve potential issues related to ServiceNow solution
  • Curiosity and the ability and willingness to figure out something new maybe that they've never seen before
  • Ability to deal with competing priorities while staying productive
  • Strategic thinker focused on business value results that utilize technical solutions
  • Skilled at conflict resolution and problemsolving to achieve winwin outcomes
  • Ability to influence and motivate others using personal rather than positional power
  • An outsidein focus: outstanding endcustomer relationship skills

OTHER INFORMATION

  • Key internal relationships: IT Service and Regional Managers, IT Architects, IT Workplace, Network Services, IT Security, IT Applications, HR, IT Users, and Business Users.
  • Key external relationships: External vendors, partners, and service providers.

Tipo de puesto:
Tiempo completo, Indefinido

Salario:
A partir de $ al mes

Experiência:

  • ServiceNow: 4 años (Deseable)
  • Workflows: 3 años (Deseable)
Flow Designer: 3 años (Deseable)
Web Services: 4 años (Deseable)

Idioma:

  • Ingles (Obligatorio)

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