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Global Operations Analyst
hace 4 meses
Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
Job Description:
Primary responsibility is the support of Sales Territory and Customer Marketing Attribution (Customer Segmentation) data quality process, associated reporting needs, standardized global processes and communication with internal and external stakeholders.
Quality and availability of the Customer Segmentation data and the associated process impacts significant aspects of our business and sales employees including the accuracy and timeliness of sales performance reporting.
Responsibilities:
Sales Support:
- Manage territories (create/edit/delete) within SAP CRM as per stakeholder's requirements.
- Run daily reports to ensure correct territory assignment to sales reps. Undo the changes if incorrect.
- Review and finalize proposed territory assignment changes in Goal Setting system and update system of record as necessary.
- Import, review and move sales related data in different Goal Setting and Incentive models.
Account Attribution:
- Govern and maintain critical account attributes such as Industry, Customer Type and Segment in SAP CRM and MS Dynamics 36
- Monitor and maintain quality of attribute data from CRM using third party tools and data, with the ability to take corrective action as necessary.
Geolocation and Mapping:
- Maintain and change partner APR (Area of Primary Responsibility) boundaries using the Geolocating tool as per stakeholder's requirements.
- Create new maps and maintain existing maps using the geolocator tool as per request.
- Test and push mapping changes between PROD environment and DEV environment.
- Collaborate with counterparts from other regions to ensure operational excellence.
Job Requirements:
- Bachelor's degree.
- Demonstrated ability to communicate effectively in English, both verbally and written.
- 02 years of prior work experience on any CRM tool such as MS Dynamics 365, SAP CRM, Salesforce CRM, Hubspot etc.
- Proficient in handling and analyzing large data sets in MS Excel and/or Power BI.
Preferred
Requirments:
- Experience of working on Anaplan.
- Experience with D&B SIC codes.
- Hands on experience of GIS tool such as ArcGIS Pro, ArcGIS Online, ESRI.
Applications are open until June 21.
LI-PA01
LI-Hybrid
