Provisioning Technician

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Smart Option Search A tiempo completo

About the job Provisioning Technician:

GENERAL DESCRIPTION
Responsible for assisting field technicians in the provisioning of installation or services for existing and new customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers calls from Field technicians to complete provision of services. (Installations and services visits)
  • Responsible for documenting in detail the service provisioned in each ticket.
  • Responsible for forwarding to the billing department completed tickets for their due process.
  • Responsible for follow up and completion of the following work types:
  • Service
  • Installation
  • Upgrade
  • Remote Upgrade
  • Removal / cancellation
  • Remote Add On (VLANS, Static IP Address)
  • Transfer Accounts
  • Remotely assist and troubleshoot to determine service problems during a technical visit.
  • Follows up tickets escalated to other departments such as and not limited to: RF, site work, network engineering; related to an open installation, or service ticket.
  • Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
  • Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
  • Configure wireless (WIFI) networking equipment.
  • Other essential duties assigned as required by supervisor.
  • Availability to work overtime if necessary.
  • Availability for rotating shifts.
  • Ability to work multiple tickets and calls at the same time.

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