Latam Head of Merchant Risk

hace 2 semanas


Bogotá, Bogotá D.E., Colombia PayU A tiempo completo

About PayU


PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.


As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

Be part of our PayU team, we are looking for our next

Latam Head of Merchant Risk.

About the role


As a Latam Head of Merchant Risk you will be responsible for ensuring that merchant onboarding/offboarding, periodic reviews and merchant monitoring processes are effective and meet internal polices and external regulations (AML and other).

Apart of day-to-day supervision of the team leaders, and workload Merchant Risk Manager is responsible for the long-term vision of Merchant Operations, assuring the proper and innovative tools/providers are used to scale processes, increase their reliability, and to assess and control merchant risk in most accurate way.


Merchant Risk Manager cooperates with Compliance Team in implementation of AML policies and standards assuring proper training to merchant risk analysts.


What you will do

  • Develop the merchant/counterparty risk operations strategy and build a comprehensive roadmap to support its implementation
  • Build the team and skills necessary for long-term growth and to meet the support needs of our internal stakeholders and external partners
  • Establish governance processes of direction and control in order to ensure that risk operations objectives are achieved and 4. organization's resources are used responsibly
Develop, implement and maintain policies, processes and tools that adheres to industry best practices and support the company's strategic goals, incl:

  • Counterparty credit risk
  • Frictionless merchant underwriting/onboarding
  • Merchants offboarding
  • Merchants monitoring
  • Ensure that processes and services are in conformity with applicable laws and regulations for privacy, security,compliance, and correspond to customer SLAs across all regions and markets
  • Partner with Compliance to interpret and implement new Anti-Money Laundering (AML) policies and work toward developing consistent processes and practices
  • Assure that all procedures/instructions supporting operational activities covers all the necessary aspects of work and regulatory requirements (eg. AML) and are up to date
  • Develop, track and analyse KPI's describing supervised processes, undertake actions to improve KPI's if necessary,
  • Leverage knowledge, and work with different teamsto evolve merchant risk management to provide guidance towards the automation/improvements of merchant risk evaluation
  • Cooperate with IT/Product or/and 3rd party providers in developing/implementation of tools supporting merchant's processes
  • Investigate and use new sources of third party data to assess merchant risk
  • Drive continuous improvements to quality of data, control reporting and associated metrics to increase global processes consistency
  • Identify risk in the operation process and propose preventive measures

What you'll need to succeed

  • 5 years in at least one of the following: Compliance, Risk, Operational Risk, Risk Operations, Credit Risk, Project Management with experience in AML compliance or other control-related function in the financial services firm or legal/consulting firm
5+ years experience managing people

Excellent verbal and written communication skills in English

A detailed understanding of, and experience with, performing AML/KYC activities within a financial services company

A data-driven mindset as well as awareness and understanding of the advantages offered by technology solutions,

A strong high-level perspective understanding of process related activities, i.e. building target operating models, establishing & optimizing processes, deploying automated solutions, designing and implementing operational tools,


Experience in managing projects and teams, engaging key stakeholders to provide frequent status updates with the ability to resolve or appropriately escalate issues.

Proven track record in delivering projects aimed at process automation/simplification

About us:

Our Commitment To Building A Diverse And Inclusive Workforce


As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge.

Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers.

Our leaders are committed to create an
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