Power BI End-user Support Technician

hace 2 semanas

Colombia J.S. Held A tiempo completo
The Company

Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?
J.S.

Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk.

Our professionals serve as trusted advisors to organizations facing high stakes matters demanding urgent attention, staunch integrity, proven experience, clear-cut analysis, and an understanding of both tangible and intangible assets.


The firm provides a comprehensive suite of services, products, and data that enable clients to navigate complex, contentious, and often catastrophic situations.

The Team and Job Summary

We are seeking a Power BI End User Support Technician to join our IT team.

The ideal person for this role will need to not only have a strong grasp of Power BI and its functionalities but also be flexible and a strategic thinker able to take on a variety of tasks.

As a Power BI End User Support Technician, you will be responsible for providing technical Power BI end-user support for issues and requests while maintaining exceptional end-user customer experience.

Job Responsibilities

  • Provide daily support to end users ensuring fast resolution of Power BI incidents and requests.
  • Receive, analyze, and identify solutions to complex issues in Power BI, working closely with different internal stakeholders.
  • Resolve tickets and escalations ensuring that the endusers stay informed as to the status/solution of their issues.
  • Record technical issues and document findings to create user guides or knowledge base and training sessions.
  • Act as an advisor to endusers handling complex, repeatable, or escalated cases, while collaborating within and across teams, leveraging troubleshooting tools and practices.
  • Perform complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.
  • Translate feedback, analyze patterns of problems, and identify workflows to optimize the support process.
  • Leverages overall Power BI knowledge to determine if and when features in the system require enhancements.
  • Participates in case triage meetings and/or case discussions to share knowledge with other team members and contribute to more rapid customer solutions.
Required Qualifications

  • Bachelor's degree in computer science, Information Technology, or related field AND 5+ years of Power BI technical support, technical consulting, or information technology experience.
  • Familiarity with Azure DevOps
  • Professional level English fluency
  • Track record in technical support or a similar customerfacing role within the technology sector.
  • Thriving in a fastpaced, highvolume environment.
  • Communication and senior stakeholder engagement skills, underpinned by an ability to communicate technical concepts to nontechnical, senior business users with ease.
  • Basic network troubleshooting skills.
Physical and Mental Job Qualifications

  • Prolonged periods of sitting at a desk and working on a computer.
Some of the Benefits We Have Include

J.S. Held understands all of our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our team's needs.

  • Our flexible work environment allows employees to work remotely when needed
  • Generous Annual Leave Policy
  • Comprehensive Medical Insurance
Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

EEO and Job Accommodations

  • We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal_
  • J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
HP-123
- #LI-SC1_

  • Power BI End-user Support Technician

    hace 4 semanas

    Colombia J.S. Held A tiempo completo

    The Company **Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our professionals serve...

  • Power BI Developer

    hace 2 semanas

    Colombia Gracemark A tiempo completo

    Location**:Colombia (Remote)**: - **Independent Contractor (No Benefits)**: - Location**:Colombia (Remote)**: - **Independent Contractor (No Benefits)**: - **Permanent** Position - Salary**:$15 - $18 hourly**: - **C1 English Skills** **Requirements**: **- 2 years of experience** **- Design and Develop Interactive dashboards and reports** **-...

  • Data Engineer/power Plataform

    hace 2 semanas

    Colombia Kualty A tiempo completo

    **What were looking for Data Engineer/Power Plataform** **Responsibilities** - Utilize Power BI, Power Query and the Power BI Service for customer and internal - BuildOn reporting. - Construct Data Models, Views and Stored Procedures with MicrosoS SQL Server tools. - Extract, Transform and Load transactional data to the data warehouse provide a - uniform...

  • Analista de Power BI Bilingue

    hace 2 semanas

    Colombia Intelcia Sabaneta Antioquia A tiempo completo

    Intelcia Te Espera, Vacante Presencial, Buscamos Analista de Power BI Bilingue (Ingles)Estamos al lado del metro de SabanetaImportante multinacional de la industria de BPO esta en búsqueda de profesionales bilingues en la ciudad de Medellín con experiência mínima de 6 meses a 1 año y medio en el manejo de Power BI.Si eres un Analista de visualización...

  • Power BI Developer

    hace 2 semanas

    Colombia Gracemark A tiempo completo

    Location:Colombia (Remote):- Independent Contractor (No Benefits): Location:Colombia (Remote):- Independent Contractor (No Benefits):- Permanent Position Salary:$15 $18 hourly:- C1 English SkillsRequirements:- 2 years of experience- Design and Develop Interactive dashboards and reports- Experience with Publishing and Sharing Dashboards- Hands on experience...

  • Senior Power BI Consultant

    hace 4 semanas

    Colombia Kualty A tiempo completo

    **What were looking for** We are looking to hire an Senior Power BI Consultant at 4+ years of experience. Someone who understands more than just building reports and who has experience with developing reports with data level security and understands the various Power BI implementations/licensing models **Experience and knowledge** - Power BI...

  • Power BI Expert

    hace 4 semanas

    Colombia Yuxi Global A tiempo completo

    Company Description Yuxi Global is an American company with high functional teams across Latin America. We stay updated with the most modern, edge practices and technologies. Our teams are versatile, adaptable and have expertise in a wide range of programming languages, databases and frameworks. This is your invitation to someone who loves working with...

  • Data Engineer/power Plataform

    hace 2 semanas

    Colombia Kualty A tiempo completo

    What were looking for Data Engineer/Power PlataformResponsibilities Utilize Power BI, Power Query and the Power BI Service for customer and internal BuildOn reporting. Construct Data Models, Views and Stored Procedures with MicrosoS SQL Server tools. Extract, Transform and Load transactional data to the data warehouse provide a- uniform and consistent view...

  • Analista de Datos con Power BI

    hace 4 semanas

    Colombia Pro-Selection Capital Humano A tiempo completo

    Buscamos Analista de datos con Power BI para importante empresa de logística de la Ciudad de Córdoba. **Requisitos**: Manejo de Power bi (Excluyente). Contar con al menos un año de experiência en posiciones de análisis de datos. Secundario Completo (Excluyente). Estudios en Logística (Valorado). Estudios en Administración...

  • Analista de Datos con Power BI

    hace 2 semanas

    Colombia Pro-Selection Capital Humano A tiempo completo

    Buscamos Analista de datos con Power BI para importante empresa de logística de la Ciudad de Córdoba. **Requisitos**: Manejo de Power bi (Excluyente). Contar con al menos un año de experiência en posiciones de análisis de datos. Secundario Completo (Excluyente). Estudios en Logística (Valorado). Estudios en Administración (Valorado). Paquete...

  • Senior Power BI Consultant

    hace 2 semanas

    Colombia Kualty A tiempo completo

    What were looking forWe are looking to hire an Senior Power BI Consultant at 4+ years of experience. Someone who understands more than just building reports and who has experience with developing reports with data level security and understands the various Power BI implementations/licensing modelsExperience and knowledge Power BI implementations/licensing...

  • Analista de Datos con Power BI

    hace 2 semanas

    Colombia Pro-Selection Capital Humano A tiempo completo

    Buscamos Analista de datos con Power BI para importante empresa de logística de la Ciudad de Córdoba.Requisitos:Manejo de Power bi (Excluyente).Contar con al menos un año de experiência en posiciones de análisis de datos.Secundario Completo (Excluyente).Estudios en Logística (Valorado).Estudios en Administración (Valorado).Paquete Office avanzado...

  • Desktop IT Support Technician

    hace 4 semanas

    Colombia Polo Staffing A tiempo completo

    This is a rewarding, hands-on, IT support job. You will be working on a help desk with a small and friendly team of people, reporting to the Service Manager regularly and processing tickets that come in. The type of support is L1 and L2 desktop support primarily, but you need to have a good overall understanding of how everything found in a typical office...

  • Analista De Datos Con Power Bi

    hace 2 semanas

    Colombia Pro-Selection Capital Humano A tiempo completo

    Buscamos Analista de datos con Power BI para importante empresa de logística de la Ciudad de CórdobaRequisitos:Manejo de Power bi (Excluyente).Contar con al menos un año de experiência en posiciones de análisis de datos.Secundario Completo (Excluyente).Estudios en Logística (Valorado).Estudios en Administración (Valorado).Paquete Office avanzado...

  • Power BI Analista de Datos

    hace 2 semanas

    Colombia Avanzatech A tiempo completo

    Analista de datos académicos, recibirá semanalmente información y datos que debe analizar y presentar un estado en Power BITipo de puesto: TemporalDuración del contrato: 3 mesesSalario: $ $ al mes

  • IT Support Technician

    hace 4 semanas

    Colombia Centurion Solar Energy A tiempo completo

    **IT Support Technician** **At Centurion Solar Energy, we´re looking for you!!!** If you become our new **IT Support Technician, **your main purpose will be to provide technical assistance to users on issues and problems with software, hardware, computer peripherals, databases, cloud, as well as cellular equipment. **Your main activities will be**: -...

  • Excel Avanzado

    hace 3 semanas

    Colombia Human Capital SAS A tiempo completo

    Empresa de consultoría experta en diseño e implementación de proyectos de sincronización y maduración de cadenas de suministro. Requiere hombre/ mujer con orientación al cliente, orientación al logro, conocimiento técnico, trabajo en equipo y proactividad para trabajar BackOffice con algunas sesiones presenciales al mes. **_Experiência mínima de...

  • BI Support Engineer

    hace 1 mes

    Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...

  • Excel Avanzado

    hace 3 semanas

    Colombia MM Human Capital S.A.S A tiempo completo

    Empresa de consultoría experta en diseño e implementación de proyectos de sincronización y maduración de cadenas de suministro. Requiere hombre/ mujer con orientación al cliente, orientación al logro, conocimiento técnico, trabajo en equipo y proactividad para trabajar **BackOffice** con algunas sesiones presenciales al mes. Experiência mínima de...

  • BI Engineer

    hace 1 semana

    Colombia Truelogic Software A tiempo completo

    Truelogic is a leading provider of nearshore staff augmentation services, located in New York. Our team of 500 tech talents is driving digital disruption from Latin America to the top projects in U.S. companies. Truelogic has been helping companies of all sizes to achieve their digital transformation goals. Would you like to make innovation happen? Have you...