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Viacheck Check Guaranty Associate
hace 3 meses
Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries.
At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.
We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Position Summary:
ViaCheck Check Guaranty Assistant supports variety of tasks, providing risk operations support along with ViaCheck Check Guaranty, helping to reach ViaCheck OKRs.
Responsabilities:
- Perform Risk Analysis of checks presented for decision
- Review and approve checks placed On Hold
- Support customers with answering inbound calls on service
- Review documents sent by mail or fax and provide response
- Review Top Makers and update analysis
- Post returned items and adjustments
- Collect or provide returned check information to collection agency
- Perform Bank reconciliation
- Maintain and send returned check report to designated units
- Followup and call new or existing agents that have low or do not have check transactions.
- Reconcile as needed any accounts directed by supervisor
- Any task required for the supervisor or Director of ViaCheck
Experience & Skills Neeeded:
- Experience in a high inbound call environment
- Ability to multitask and provide prompt customer service in a highvolume environment
- Prior check collection experience
- Prior check processing experience of a minimum of 3 years or similar
- Excellent verbal and written communication skills, proficient mathematical skills.
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- High School Diploma
- Flexible Schedule
- Fluent in English
Work Conditions:
- This position is executed in an office setting. Requires regular use office equipment like computers, phones, copy machines, Filing cabinets and fax machine.
We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
