IT Demand Manager

hace 2 semanas

Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.

Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.


It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.


What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

TaskUs Job Description - IT Demand Manager

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.


It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What can you expect in a "IT Demand Manager" role with TaskUs:

The Demand Manager is responsible for managing and coordinating new and existing client onboarding initiatives with key IT teams to assure seamless project technical coordination.


Main Responsibilities:

  • Main liaison on implementation of client onboarding activities.
  • Ensure implementation items are completed correctly and committed time.
  • Set proper expectations to stakeholders: Raise risks and issues regarding implementation and do escalations, as necessary, in a timely manner.
  • Lead and Support UATs for Waves 0
  • Note: Some UATs will be led by the assigned LXL especially if tools are clientspecific. DMs are expected to support the UATs and obtain signoffs that all tools are working properly before handoff.
  • Coordinate with IT members and lead necessary meetings and troubleshooting sessions to ensure that tools are working properly while the campaign is under implementation phase.
Initiate handover process once implementation is complete. Schedule meetings with Campaign Handover teams as necessary.

  • Work Location / Work Schedule / Travel:
  • Office Based
Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

  • DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life.
We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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