customer success partner
hace 1 mes
As a Customer Success Partner, you'll play a vital part in our success You'll have a good knowledge of the Sales process, potentially within special sales area(s) and you ́ll ensure that sales requests are prioritized in the correct order.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.
Key responsibilities :
Ensures smooth flow of request and also ensure that SLAs are met. Ensures that the Quality of request is adhered to. Performs RCA of any error caused. Assists TLs in shift planning. Has responsibility for tagging requests. Acts as a single point of contact for Stakeholders/frontline sales. Conducts deadlines negotiation for bulk requests. Maintains and sends all weekly productivity, performance, and process-related reports to the stakeholders and management as per requirements. Provides back-end support to front sales. May analyze requests from customers.We are looking for :
Bachelor's degree preferably in International Trade, International Business, or Logistics. 2 to 3 years of experience in logistics and multinational companies. Stakeholder and project management experience. Customer and People Oriented. Excellent written and verbal communication skills. Excellent conflict-resolution and problem-solving skills. Strong management and organizational skills. Ability to thrive in a team environment and to work independently. Leadership skills. Proficiency in Salesforce, SAP, and MS Office tools is a plus. Fluency in English. Detailed oriented.You have been reading so far, we're glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now
Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing CUSTOMER SUCCESS PARTNER
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