Ebs Lead Splatam

hace 2 semanas

Cali, Valle del Cauca, Colombia Kenvue A tiempo completo

EBS Lead SpLatam W

Description

Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them
JOHNSON'S Baby, BAND-AID, NEUTROGENA, TYLENOL, MOTRIN, and LISTERINE. Each one of our consumer businesses embraces innovative science to create products that anticipate consumer needs and create experiences that help them live healthy, vibrant lives.

We are currently recruiting for
EBS Lead SpLatam in
Cali - Colombia. It is an exciting time to be part of Johnson & Johnson Consumer Health and our planned new consumer health company, Kenvue Come join our team and be part of our future


Management Engagement Business Solution (EBS) pilar, mapping consumers behavior, transforming their journey and experiences into insights and results for the company.

Establish a roadmap of Consumer Care data deliverables considering its automation to bring real-time feedback to the business; Develop and promote the dissemination of EBS solutions menu including Social Media Listening, Focus Groups, eMail Marketing, Surveys and Organic Influencers and Content; advocating the "consumer-centric" mindset and improving consumer journey; Definition of key moments and strategic partners to connect with, to leverage consumer experience in Consumer Care touchpoints; Create a KPIs and results-oriented mindset that will bring more strategic relevance to EBS; Works closely to operations to guarantee results and KPIs (Execution/monitoring).


Additionally, provides active and collaborative support for local / regional CRM teams to guarantee social media brand channels strategies alignment, CMs team upskilling and best practices sharing.

He/she will maintain close connection with local marketing teams to capture brands activations to guarantee consumer care capabilities for support and CCC front line training and preparation.

He/she will guarantee VoC deliverable for new products launch and campaigns.

He/she will also participate in business planning cycles to leverage and optimize capabilities for a local successful strategy for brands growth.

eCommerce and commercial promotions also must be addressed for support

Responsibilities

  • Support execution of CRM/CCC strategies at local level and Global Connection rituals top leverage best practices
  • Brands Social Media Strategy activities coordination (Organic content, monitoring and moderation). Ensures digital/mkt strategies are effectively transferred to third part CMs team
  • Reports & Analytics (VoC), Brands activations calendar (squads/ multifunctional teams)
  • CMs team coordination: rituals, consumer engagement KPIs and team performance tracking
  • Liaison with CCC operations to guarantee one brand voice at multiple channels and front line training schedule in place for to support local business
  • National traveling 5% of the time
Qualifications

  • University grade in social communication, business, economy/statistics, consumer psychology, market research
  • Minimum 5 years of work experience
  • Minimum 5 years of consumer engagement experience

Required Competencies

  • Understanding of social media and digital environments
  • Savvy in data analytics and interpretation
  • Experience with marketing research, consumer behavior
  • Passionate about consumer care service
  • Consumer focus and service ethic (CX) Lead Consumer Care
  • Data and Financial view
  • Experience with social media tools
  • Ability to communicate in English and desirably Portuguese
  • People management experience is desirable
Kenvue is proud to be an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Latin America-Colombia-Valle del Cauca-Cali

Organization Johnson & Johnson de Colombia S.A.

Relocation Eligible No

Travel No

Job Function Customer Info