Tipalti | Associate Customer Onboarding Manager

hace 2 semanas

Medellín, Antioquia, Colombia SD Solutions A tiempo completo

On behalf of Tipalti , SD Solutions is looking for a talented Associate Customer Onboarding Manager to step onto a fintech unicorn rocketship

SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer.

As a Associate Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti's rapidly growing SaaS-based Accounts Payable automation solution and global payments solution. The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti's SaaS products.

Responsibilities:
  • Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers.
  • Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti.
  • Guide customers through the technical integration process, providing expert problem-solving assistance.
  • Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations.
  • Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues.
Requirements:
  • Bachelor's degree in a relevant field or equivalent practical experience.
  • 2+ years of implementation, project management, consulting, or customer success experience with SaaS applications.
  • Excellent project management, communication, and problem-solving skills.
  • Ability to work in a fast-paced, deadline-driven start-up environment.
  • Passionate about customer service and proactively identifying solutions.
Preferred:
  • Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc.
  • Accounts Payable and Procurement knowledge.
  • Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)
About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.

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