Account Support Manager
hace 2 semanas
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job DescriptionManage the visibility and execution of internal processes to ensure both the customer's and Expeditors' service expectations are met. Work hand-in-hand with the account team to orchestrate and engage our network to ensure customer KPI and visibility requirements are effectively communicated and actioned.
- Dedicate yourself to the success of Expeditors' and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.
- Communicate and collaborate with the account team on areas of potential risk or exposure to the customer's business.
- Provide and manage reporting and visibility tools to the customer.
- Drive process improvement throughout your district and network.
- Maintain & update SOP's to ensure customer expectations are documented & executed within our operational teams. This includes, but is not limited to, rates, KPI expectations, and general customer service requirements.
- Manage spot quotes or quoting desk when applicable.
- Support, prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends, and improvement opportunities through analysis.
- Monitor billing and receivables and assist with collections when needed.
- Serve as a point of escalation within our network.
- Provide assistance in resolution of claims and disputes.
- Be involved with EDI resolution & EDE management when needed.
- Initiate and own CAPA management (corrective action plan) when needed and identify improvement areas in order to eliminate issues from repeating themselves.
- Own the T&I process for new business segments for existing customers if applicable.
MEASUREMENT OF SUCCESS
- Customer KPIs are being met.
- Financial performance of customer (clean AR, healthy margins, revenue growth).
- Delivery of process improvements.
- PowerPoint skills – the Account Management Coordinator will produce high quality customer-facing presentations.
- Excel skills – the Account Support Manager will generate different types of reports from Expeditors' proprietary systems and prepare pivot tables and charts based on customer' or Expeditors' requirements.
- PowerBI skills (desirable) – basic knowledge of updating or refreshing data, using filters, etc.
- Logistics industry experience (desirable).
- Basic EDI skills.
- Basic Accounting skills.
WHAT WE EXPECT FROM YOU:
- Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
- Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
- Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.
- Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
-
Account Manager
hace 5 días
Bogotá, Bogotá D.E., Colombia Trycore A tiempo completoTrycore Bogota, D.C., Capital District, ColombiaAccount ManagerDirect message the job poster from TrycoreSeniority levelExecutiveEmployment typeFull-timeJob functionSales, Consulting, and General BusinessIndustries: Information Technology & Services, Technology, Information and MediaReferrals increase your chances of interviewing at Trycore by 2xAccount...
-
Account Manager
hace 16 horas
Bogotá, Bogotá D.E., Colombia Trycore A tiempo completoTrycore Bogota, D.C., Capital District, Colombia Account Manager Direct message the job poster from Trycore Seniority level Executive Employment type Full-time Job function Sales, Consulting, and General Business Industries: Information Technology & Services, Technology, Information and Media Referrals increase your chances of interviewing at Trycore by...
-
Account Manager Tecnología »
hace 18 horas
Bogotá, Bogotá D.E., Colombia Buscojobs Colombia A tiempo completoKey Account Manager - Multinacional de TecnologíaFarma de ColombiaUbicación: Bogotá, Bogota D.C.Buscamos un Junior Account Manager para una multinacional de tecnología. Esta persona será responsable por la prospección y atracción de nuevos clientes.Account Manager SAP - Multinacional de TecnologíaUbicación: Bogotá, Bogota D.C.Bilingüe en inglés...
-
Key Account Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia El Backoffice A tiempo completoEstamos en búsqueda de tu Talento Para seguir creciendo y cambiar las vidas de cientos de usuarios estamos en la búsqueda del mejor talento para convertirse en nuestro próximo Key Account Manager, quién estará encargado de identificar y desarrollar negocios B2B, a través del correcto entendimiento del mercado. ¿Qué buscamos? Profesional Experiência...
-
Key Account Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia El Backoffice A tiempo completoEstamos en búsqueda de tu TalentoPara seguir creciendo y cambiar las vidas de cientos de usuarios estamos en la búsqueda del mejor talento para convertirse en nuestro próximo Key Account Manager, quién estará encargado de identificar y desarrollar negocios B2B, a través del correcto entendimiento del mercado.¿Qué buscamos?Profesional Experiência...
-
Account Manager Senior
hace 1 día
Bogotá, Bogotá D.E., Colombia Pacifica Continental Colombia S.A.S. A tiempo completoEstamos en búsqueda activa de candidatos profesionales en administración de empresas, ingeniería de telecomunicaciones, electrónico, de sistemas o afines con experiencia de mínimo 8 años en ventas de servicios de telecomunicaciones (Servicios de red, distribución de contenido, servicios de seguridad, gerenciados y de voz), generando leads y...
-
Account Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Expeditors International A tiempo completo"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized...
-
Account Support Manager
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Expeditors A tiempo completoCompany Description "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade...
-
Account Support Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Expeditors A tiempo completoCompany Description "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 18,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade...
-
Account Manager
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Lg Consultores A tiempo completo**Descripción del puesto**:Estamos en la búsqueda de un Account Manager para unirse a nuestro equipo en Bogotá, Colombia.En esta posición, serás responsable de gestionar y fortalecer las relaciones comerciales con nuestros clientes, identificando oportunidades de negocio y garantizando la satisfacción de los mismos.Como Account Manager, tendrás la...
-
Account Manager Senior
hace 3 días
Bogotá, Bogotá D.E., Colombia PACIFICA CONTINENTAL COLOMBIA S.A.S. A tiempo completoEstamos en búsqueda activa de candidatos profesionales en administración de empresas, ingeniería de telecomunicaciones, electrónico, de sistemas o afines con experiencia de mínimo 8 años en ventas de servicios de telecomunicaciones (Servicios de red, distribución de contenido, servicios de seguridad, gerenciados y de voz), generando leads y...
-
Mid Account Manager
hace 3 días
Bogotá, Bogotá D.E., Colombia Fluvip - Influencer Marketing Leader A tiempo completoDirect message the job poster from FLUVIP - Influencer Marketing Leader Seniority level Entry level Employment type Full-time Job function Sales and Business Development Industries: Advertising Services Referrals increase your chances of interviewing at FLUVIP - Influencer Marketing Leader by 2x.Get notified about new Account Manager jobs in Bogota, D.C.,...
-
Account Manager Sr
hace 1 día
Bogotá, Bogotá D.E., Colombia Coltalentos A tiempo completoWe're looking for passionate sales professionals to join our team as an Account ManagerIf you're driven by building relationships and exceeding targets, this could be your dream job.About the Role: As an Account Manager, you'll be the main point of contact for our B2B clients.Your mission will be to foster strong relationships, act as a trusted advisor on...
-
National Account Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo**Acerca del puesto National Account Manager**:Importante multinacional de logística se encuentra en la búsqueda de un **National Account Manager** con base en la ciudad de **Bogotá**.**Funciones**- ** **Esta persona tendrá a cargo el desarrollo de nuevos negocios, venta consultiva B2B y la gestión y control de las cuentas ya existentes para el sector...
-
Key Account Manager
hace 5 días
Bogotá, Bogotá D.E., Colombia Requerimientos A tiempo completoImportante empresa del sector - Bogotá, D.C. Descripción de la oferta Requerimientos Educación mínima: Universidad / Carrera Profesional 3 años de experiencia Únete como Comercial SeniorBuscamos un profesional con visión estratégica, habilidades comerciales excepcionales y pasión por generar impacto en el sector.Esta es una oportunidad única para...
-
Account manager sr
hace 4 semanas
Bogotá, Bogotá D.E., Colombia COLTALENTOS SAS A tiempo completoWe're Hiring Account Manager B2BWe're looking for passionate sales professionals to join our team as an Account Manager If you're driven by building relationships and exceeding targets, this could be your dream job.About the Role:As an Account Manager, you'll be the main point of contact for our B2B clients. Your mission will be to foster strong...
-
Key Account Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Requerimientos A tiempo completoImportante empresa del sector - Bogotá, D.C. Descripción de la oferta Requerimientos Educación mínima: Universidad / Carrera Profesional 3 años de experiencia Únete como Comercial Senior Buscamos un profesional con visión estratégica, habilidades comerciales excepcionales y pasión por generar impacto en el sector. Esta es una oportunidad...
-
Account Manager Senior
hace 17 horas
Bogotá, Bogotá D.E., Colombia PACIFICA CONTINENTAL COLOMBIA S.A.S. A tiempo completoAccount Manager Senior Datacenter Formación universitaria en Ciencias de la Computación, Ingeniería, Administración, Marketing o áreas afines. Con experiencia de 10 años en ventas de servicios de Datacenter (Colocation, Servicios digitales, Ecosistemas), generando leads y desarrollando nuevas cuentas. Excluyente que venga de compañías de servicios...
-
Patient Account Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia Pharmbills LLC A tiempo completoPatient Account Manager Opportunity at Pharmbills LLCAbout the Job:You'll be the key point of contact for patient accounts, making sure everything runs smoothly. Whether it's keeping records accurate, ensuring payments go through on time, or helping resolve financial inquiries, you'll be an essential part of making healthcare work behind the scenes.Your...
-
Account Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Dalí Agencia Creativa A tiempo completo**Account Manager - Crecimiento Profesional Acelerado**Por favor envía tu hoja de vida y portafolio al siguiente numero en **whatsapp donde te brindaremos información: +52 1 656 382 8968****Descripción de la vacante**:Buscamos un Account Manager para unirse a nuestro equipo dinámico y en crecimiento.En este rol, serás responsable de la creación de...
