Associate Operations Manager

hace 2 días

Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

OLIVER+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, CGI, automation, AI, motion design, and digital/print content. We partner with over 300 clients in 40+ countries and counting. Our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Associate Operations Manager

Language: Proficiency in English is required as we are a global business.

About the Role:

At OLIVER+, creating visually stunning, impactful and effective creative work is essential. Our goal is to create industry-leading, world-class work that's truly beautiful, smart, and effective. As a part of the OLIVER+ Global Operations team, it will be your responsibility to ensure our organizational engine remains well-oiled for our talent so that they can achieve this goal and attain the vision set in place for the organization.

The Associate Operations Manager role is a combination of strong project management, operational experience, and digital experience. It involves coordinating and supporting various functions within our ecosystem by ensuring a seamless flow of information, ensuring fundamental processes are adhered to, data hygiene rigour is maintained and identifying opportunities for optimization through a continuous feedback cycle from the stakeholders across the board.

You will be part of a Central global operations structure, and your responsibilities will include supporting our regional teams with all their operational requirements and coordinating between departments to solve various challenges that may arise.

What You'll be Doing:

  • Build healthy stakeholder relationships, engage them regularly and assist in operational support activities.
  • Promote and drive implementation of the existing business processes. Feedback on areas of improvement.
  • Liaise and collaborate with global stakeholders for new procedures and systems. Ensuring these systems are rolled out successfully and adhered to at OLIVER+.
  • Take a lead with operations management and related administrative tasks for the regional market, including being an escalation point & support for regional IT related cases.
  • Coordinate with regional leadership to ensure control over overhead production costs and drive CAPs to improve utilization.
  • Roll out different Central Operations and Finance measures decided from time to time across the markets. Implement, monitor, measure and improve with a result-driven mindset.
  • Manage relationships with vendor partners, facilitating their setup and monitoring.
  • Take complete ownership of and manage the JIRA Ops helpdesk and action various operational requests for the regions.
  • Oversee the onboarding process for new starters, offering training in operational procedures and driving basic setup.
  • Organize and manage cross-departmental meetings for the evaluation and approval of new processes.
  • Become an advocate and proficient user of OMG, our proprietary project planning software.
  • Assist with proper configuration and data accuracy of enterprise systems (HRIS, ERP, OMG, Salesforce, etc.).
  • Drive consistent operational thinking and WoW across the globe.
  • Ensure core operational systems and knowledge banks are up to date.
  • Implement and manage marquee programmes from time to time.
  • Report monthly on operational and system health across regions to the Central Operations and Senior Leadership Stakeholders.
  • Troubleshoot and resolve day-to-day challenges across functions and production. Provide support for general internal team inquiries.
  • Occasionally assist with HR administrative tasks, including onboarding for new roles and equipment coordination when necessary.
  • Participate, manage and maintain budgets and be able to understand and work with financial information.
  • Identify gaps in the operation and processes as well as recommend solutions to resolve them.
  • Work together with relevant stakeholders to identify and, where possible, troubleshoot system failures and escalate them to be resolved when necessary.
  • Develop and enforce internal controls to maximize protection of company assets, policies, procedures, and workflows.

What You'll Need:

  • Proven work experience in Operations or similar role.
  • Knowledge of organizational effectiveness and operations management.
  • Knowledge and familiarity with Project Management principles and methodology.
  • Familiarity with business and financial principles.
  • Strong leadership and management skills. Experience in supervising teams and managing cross-functional departments.
  • A blend of logical, analytical and creative mindsets that can understand and solve complex business and production challenges.
  • Be able to actively make use of data to make decisions.

You'll Have:

  • Self-starter and entrepreneurial mindset.
  • Solution-oriented.
  • A bachelor's degree in business administration, marketing, advertising, or a related field.
  • Languages spoken (English) with C1 level proficiency or equivalent.
  • 3-5 years of experience in advertising, marketing or related field with managerial experience.
  • Have risen through the ranks in advertising/marcom space and has a fair understanding of various production styles and technology in creative production.
  • Should have a track record of managing budgets and financial resources effectively.
  • Constantly striving to upgrade yourself and a continuous learning attitude.

Good to have:

  • Managing cross-market teams remotely.
  • Basic understanding and genuine interest in artificial intelligence (AI) technologies, showcasing a curiosity for exploring its applications and potential impact.

OLIVER+, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER+ has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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