Technical Project Manager

The Technical Project Manager (TPM) is a versatile position that merges technical expertise, project management proficiency, and client relationship skills to drive a wide variety of initiatives from inception to completion. This role is responsible for planning and overseeing projects to ensure they are delivered on time, within budget, and in alignment with the company's overarching goals and vision. The TPM manages end-to-end delivery for diverse programs ranging from IT, HR, and marketing initiatives to specialized contact center projects involving software development, IVR systems, and reporting while ensuring each solution meets client requirements, technical feasibility standards, and organizational objectives. By effectively allocating resources, preparing budgets, monitoring progress, and keeping stakeholders informed, the Technical Project Manager plays a pivotal role in ensuring project success and fostering business growth.

Job Description

Role and Responsibilities

1. Lead and oversee multiple concurrent projects , including reporting systems, microsites, software development, and enhancements
2. Plan, execute, and track projects using Jira , ensuring milestones are met and risks/issues are managed effectively
3. Determine and define project scope and objectives , aligning with client requirements, technical feasibility, and organizational goals
4. Predict resources needed to reach objectives, managing them effectively and efficiently
5. Prepare budgets (in conjunction with the Program Manager) based on the scope of work, and track costs to ensure adherence
6. Develop and manage detailed project schedules and work plans, providing regular updates to stakeholders on strategy, adjustments, and progress
7. Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
8. Collaborate with development, design, and QA teams to ensure technical deliverables align with project goals
9. Oversee IVR-related projects , exploring innovative approaches such as AI for future enhancements
10. Monitor progress and make necessary adjustments, ensuring final deliverables meet client expectations and quality standards
11. Act as the main point of contact for assigned clients, fostering strong relationships and conducting requirements-gathering sessions
12. Utilize industry best practices , techniques, and standards throughout project execution, measuring performance to identify areas for improvement
13. Coordinate tasks across cross-functional teams, mentoring and supporting junior members or less experienced colleagues
14. Continuously identify opportunities to refine and improve project management workflows, leveraging Jira for tracking and reporting

Qualifications and Education Requirements

1. Bachelor's degree in computer science, business, or a related field
2. 5–8 years of project management (or related) experience; project management experience with IT projects is a plus
3. Must be highly skilled in using Jira (or similar project management tools)
4. Project Management Professional (PMP) certification preferred
5. Proven ability to solve problems creatively
6. Strong familiarity with project management methodologies and best practices
7. Experience managing projects through the full lifecycle
8. Excellent analytical skills
9. Strong interpersonal skills and resourcefulness
10. Proven ability to complete projects within defined scope, budget, and timeline
11. Fluent in English , able to communicate complex technical concepts, produce clear documentation, and engage effectively with international stakeholders
12. Proven experience in direct client communications , comfortable gathering requirements, presenting project proposals, conducting client-facing meetings, and managing expectations with professionalism and clarity
13. Leadership – Able to guide and inspire team members toward successful outcomes
14. Communication – Excellent written and verbal communication skills, with an ability to engage stakeholders effectively
15. Problem-Solving – Skilled in identifying issues early and implementing efficient solutions
16. Stakeholder Management – Adept at balancing various stakeholder needs and expectations

Working Arrangement

1. Primarily Remote – The role mainly operates off-site, with 1-2 days in office per week based on business needs
2. Must be able to collaborate effectively via virtual tools and platforms

• Associate

• Full-time

• Project Management, Engineering, and Business Development

• Telecommunications, IT Services and IT Consulting, and Software Development