Network Operations Analyst
hace 2 días
We are looking for a Network Operations Analyst (L2) - This position is open only to candidates based in Latin America Performs initial triage, basic troubleshooting, and standard change implementations using detailed runbooks. Escalates complex or cross‑domain issues to L3 with well‑documented findings. The scope of this engagement is operations only and covers: Initial and advanced incident triage and troubleshootingExecution of approved changes during scheduled maintenance windowsSupport for data center, campus, and video services All work is to be performed remotely. When issues require on‑site intervention or design/engineering changes, the offshore L2/L3 team will escalate to on‑call and on‑site network engineers according to the defined escalation paths and procedures. IMPORTANT: Coverage during USA Second Shift (EST) hours (14:00 – 22:00) Responsabilities Incident Management – Triage & Troubleshooting Monitor dashboards/alerts for latency, jitter, packet loss, bandwidth, interface errors, link flaps. Perform first‑line checks: interfaces, VLANs, routing neighbors, basic firewall logs, F5 pool health. Follow runbooks to apply simple recovery actions (e.g., interface resets, documented failovers). Document findings and escalate to L3 when root cause is not clear or impact is high. Data Center Operations (Remote) Monitor data center devices, links, and KPIs. Perform basic troubleshooting for connectivity and performance issues affecting servers and applications. Execute standard changes: VLAN/port assignments, static routes per template, adding/removing F5 pool members, simple DNS changes in Infoblox. Campus Operations (Remote) Monitor campus/access networks, site alarms, user connectivity incidents. Perform initial checks: access port configs, VLANs, ACL hits, default gateway reachability. Execute standard changes: access port config, simple ACL updates, scripted OS upgrades for non‑critical devices Video Operations (Remote) Monitor video related metrics (latency, jitter, packet loss for conferencing traffic). Perform first line checks: QoS marking verification, WAN/campus bandwidth checks, endpoint/gateway reachability.Execute standard endpoint firmware updates and template driven QoS changes. Change Management (Service Now) Work from approved change tickets and detailed implementation plans. Execute low‑ to medium‑risk changes: interface/VLAN changes, standard firewall rule adds/updates, F5 pool membership changes, routine OS/firmware updates on non‑critical devices. Accurately document execution steps, validation, and backout (if used). Experience and Skills 3–5 years in enterprise network operations / NOC roles.Able to use the following tools for monitoring, basic changes, and triage: Infoblox DNS/DHCP/IPAM Arista CVP / EOS Cisco DNA Center, Cisco IOS/NX‑OS Palo Alto firewalls & Panorama Fortinet SD‑WAN & FortiManager F5 LTM & GTM EXFO network testing tools ExtraHop Ciena MCP ServiceNow (incidents/changes)English B2 or higherThis position is open only to candidates based in Latin AmericaIMPORTANT: Coverage during USA Second Shift (EST) hours (14:00 – 22:00) Compensation & Benefits Compensation paid in US dollarsParticipation in innovative, high-impact initiativesPeople-centric culture with autonomy and continuous learning10 days PTOObserve all holidays in your country
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Network Operations Analyst
hace 5 días
Medellín, Colombia Archie Labs A tiempo completoWe are looking for a Network Operations Analyst (L3) - This position is open only to candidates based in Latin America Performs more advanced triage and deeper analysis for escalated incidents. Executes more complex or higher‑risk changes during maintenance windows. Coordinates with network engineering teams where needed (while not owning design). The...
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Network Operations Analyst
hace 3 días
Medellín, Antioquia, Colombia Archie Labs A tiempo completoWe are looking for aNetwork Operations Analyst (L3) - This position is open only to candidates based in Latin AmericaPerforms more advanced triage and deeper analysis for escalated incidents.Executes more complex or higher‑risk changes during maintenance windows.Coordinates with network engineering teams where needed (while not owning design).The scope of...
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Network Operations Analyst
hace 5 días
Medellín, Colombia Archie Labs A tiempo completoWe are looking for a Network Operations Analyst (L2) - This position is open only to candidates based in Latin America Performs initial triage, basic troubleshooting, and standard change implementations using detailed runbooks. Escalates complex or cross‑domain issues to L3 with well‑documented findings. The scope of this engagement is operations only...
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Network Operations Analyst
hace 5 días
Medellín, Antioquia, Colombia Archie Labs A tiempo completoWe are looking for a Network Operations Analyst (L3) - This position is open only to candidates based in Latin America Performs more advanced triage and deeper analysis for escalated incidents. Executes more complex or higher‑risk changes during maintenance windows. Coordinates with network engineering teams where needed (while not owning design). The...
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Network Operations Analyst
hace 3 días
Medellín, Antioquia, Colombia Archie Labs A tiempo completoWe are looking for aNetwork Operations Analyst (L2) - This position is open only to candidates based in Latin AmericaPerforms initial triage, basic troubleshooting, and standard change implementations using detailed runbooks.Escalates complex or cross‑domain issues to L3 with well‑documented findings.The scope of this engagement is operations only and...
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Network Operations Analyst
hace 2 días
Medellín, Colombia Archie Labs A tiempo completoWe are looking for a Network Operations Analyst (L3) - This position is open only to candidates based in Latin America Performs more advanced triage and deeper analysis for escalated incidents. Executes more complex or higher‑risk changes during maintenance windows. Coordinates with network engineering teams where needed (while not owning design). The...
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Network Operations Analyst
hace 5 días
Medellín, Antioquia, Colombia Archie Labs A tiempo completoWe are looking for a Network Operations Analyst (L2) - This position is open only to candidates based in Latin America Performs initial triage, basic troubleshooting, and standard change implementations using detailed runbooks. Escalates complex or cross‑domain issues to L3 with well‑documented findings. The scope of this engagement is operations only...
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Medellín, Colombia N-iX A tiempo completoN-iX is a software development service company that helps businesses across the globe develop successful software products. During 22 years on the market and by leveraging the capabilities of Eastern Europe talents the company has grown to 2200+ professionals with a broad portfolio of customers in the area of Fortune 500 companies as well as technological...
