Customer Success Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Radware Ltd. A tiempo completo

Job Description - Customer Success Manager (2500003M)

Radware, a leading provider of best-in-class cloud-based security solutions, helping MSSPs, service providers, and enterprises offer and gain the highest possible level of security, is looking for a Customer Success Manager.

The Customer Success Manager will manage all aspects of the post-sales relationship, ensuring that customers realize business value through the onboarding and adoption of Radware cloud services. In addition to ensuring customer health, contact with customers will include scheduled service reviews. As a CSM, you are responsible for managing a portfolio of customer accounts. You need to build a strong relationship with your customers and ensure regular engagement.

Engagement framework:

  1. Once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan.
  2. Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.
  3. Reviews with scorecards linked to the customer's business objectives.
  4. Coordinate internal resources to ensure customers' business needs are met.
  5. Support local teams' sessions with the customer during incidents.
  6. Follow up and log interactions with your customers.
  7. Plan and execute upsell and cross-sell activities.

Requirements:

  • Fluent written and verbal communication in English
  • Experience as a CSM or a project manager
  • Networking and security background - a plus
  • Experience in upsell/cross-sell activities
  • Experience working with customers directly
  • Excellent presentation & communication skills
  • Able to build relationships and trust quickly
  • Able to understand technology
  • Strong communication written and verbal skills
  • Ability to work under high pressure according to processes and procedures
  • Managed resources in a matrix organization in remote locations
  • Preparedness – able to ensure that all areas are considered before engaging with customers
  • Demonstrate empathy – look through the eyes of others
  • Self-aware, quick learner, detail-oriented
  • Flexible schedule
Primary Location

CO-CO-Bogota

Work Locations

Radware Colombia, Bogota Ak. 9 #115-06 Oficina 605 - Edificio TierraFirme Bogota 110221

Job

Customer Support

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