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Specialist I

hace 1 mes

Bogotá, Bogotá D.E., Colombia AmerisourceBergen A tiempo completo

Specialist I - Control Center (CO) page is loaded

Specialist I - Control Center (CO)

Apply locations Bogota, Colombia time type Full time posted on Posted 22 Days Ago job requisition id R2425635

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

Job Details

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Professionally answer emails directed to the Customer Service Department.
  • Create new shipment orders for both domestic and international routes.
  • Validate new orders received from the customer portal to ensure the accuracy of information and documentation.
  • Work closely with all global customer services teams.
  • Utilize World Courier's operational tools to search import requirements.
  • Advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements).
  • Pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc.
  • Enter clear and precise notes/instructions of customer expectations into the job file.
  • Liaise with other World Courier offices/departments to find solutions to meet customers' needs better.
  • Monitor shipment during transport and react flexibly to any deviation from the plan.
  • Provide proper instructions to Ops to handle the shipment correctly.
  • Communicate with national and international stations and agents.
  • Continuously check shipment status, provide regular customer updates, and involve offices on shipment milestones.
  • Flexible work schedule (24-hour company will require overtime, holiday schedules, and weekend shifts as necessary).
  • Compliance with all appropriate policies, procedures, safety rules, and regulations.
  • Perform related duties as assigned.

Level I - Shipment Types

  • Drug/Biological domestic, exports, and imports.
  • Packaging placement.
  • Shipments < 1000 lbs.
  • Human or mouse origin.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Associate or bachelor's degree in business, supply chain management or a related field preferred. 1-2 years' experience in logistics and/or operations management.

REPORTS DIRECTLY TO:

Control Center Department Supervisor or Manager.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

  • Effective English communication, including writing, speaking, and interpersonal communication.
  • Quick critical thinking and problem-solving abilities.
  • Excellent customer service and client relations skills.
  • Organization and time management skills.
  • Good collaboration and teamwork abilities.
  • Ability to work in a fast-paced environment.
  • Ability to use computers, software, and other technology to manage shipping orders and communicate.
  • Understanding of the supply chain, including common obstacles and effective solutions.
  • Strong geography knowledge.
  • Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others.
  • Strong organizational skills, and attention to detail.
  • Self-motivated and uses own initiative.
What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: World Courier Inc

Equal Employment Opportunity #J-18808-Ljbffr