Patient Care Coordinator in Medellin
hace 3 semanas
This is an on-site position based in Medellin, Colombia. Only applications in English will be reviewed.
Apollo XCM is looking for the best 'Patient Care Coordinator' who will play a vital role in enhancing the patient experience by providing personalized support and guidance throughout their healthcare journey.
What you'll be doing:
- Serve as the primary point of contact for patients, caregivers, and healthcare providers, offering empathetic assistance and resolving inquiries promptly.
- Coordinate patient appointments, referrals, and follow-up care, ensuring timely access to medical services and resources.
- Collaborate with interdisciplinary teams to facilitate care coordination and optimize patient outcomes.
- Educate patients and caregivers on treatment plans, medications, and self-care strategies, promoting health literacy and empowerment.
- Maintain accurate patient records, documenting interactions, care plans, and progress notes in compliance with regulatory standards.
- Identify and address barriers to care, advocating for patients' needs and facilitating access to supportive services and community resources.
- Registered Nurse (RN) license in US or Colombia.
- Previous experience in healthcare coordination, patient advocacy, or customer service role.
- Bilingual (Spanish and English), with strong proficiency both verbal / written - in both languages. The required English level is C1 or above. This is a MUST, since 100% of communications will be in English.
- Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
- Knowledge of medical terminology and healthcare systems.
- Empathetic and compassionate demeanor with a commitment to patient-centered care.
- Focus on customer service.
- Enjoys working with people.
- Meticulous attention to detail.
- Ability to work independently and proactively.
- Ability to work in a fast-paced environment and demonstrate exceptional multitasking.
- Understanding of startup culture.
- Contractor agreement with our Headquarters in US
- Monday to Friday, 7 a.m. to 4 p.m, 8 a.m. to 5 p.m. or from 9 a.m. to 6 p.m.
- Salary starting at $4,000,000 COP/month, plus social security (Commensurate with experience)
- Opportunities for learning and development
- Stimulating multicultural environment
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